Service Coordinator

Mission Rock Residential•Albuquerque, NM

9d•Onsite

About The Position

The Service Coordinator is responsible for planning, coordinating, and delivering resident services for households with children in a Low-Income Housing Tax Credit (LIHTC) community. This position ensures compliance with the New Mexico Mortgage Finance Authority (MFA) Qualified Allocation Plan (QAP) by providing service coordination, enrichment programming, and resource linkage that supports resident stability, wellness, and self-sufficiency.

Requirements

Knowledge of LIHTC program requirements and New Mexico MFA QAP expectations
Understanding of community resources, social services, and family support programs
Knowledge of Fair Housing laws and resident rights
Strong communication and interpersonal skills
Ability to build partnerships with community organizations
Organization and documentation skills for compliance tracking
Ability to facilitate programs and engage residents
Ability to work independently and manage multiple priorities
Ability to maintain confidentiality and professional boundaries
Ability to ensure compliance with regulatory and reporting requirements
At least two years of experience in resident services, case management, or community outreach required
Experience working with families and children strongly preferred

Responsibilities

Provide a minimum level of onsite service coordination and maintain regular availability to residents
Serve as the primary liaison between residents and community-based service providers, ensuring access to services such as education, health, employment, and family support
Provide information and advocacy to connect residents with available community and onsite services
Develop, implement, and coordinate enrichment programs for households with children (e.g., tutoring, job readiness, wellness programs)
Organize community-building events and activities that support family engagement and resident stability
Maintain confidential records and documentation of services, participation, and outcomes
Coordinate and maintain partnerships with qualified service providers and ensure executed MOUs or service agreements are in place
Maintain compliance with LIHTC and MFA requirements, including documentation, reporting, and adherence to the Land Use Restriction Agreement (LURA)
Monitor service delivery to ensure no lapse greater than 30 days and notify leadership of any service interruptions
Support property compliance efforts by maintaining program records for audits and regulatory reviews