Service Coordinator
About The Position
We are currently seeking an experienced Customer Service Representative to join the fast-growing team. The ideal candidate will have a can-do attitude and strong problem-solving skills, as well as a high level of customer service. LC Anderson is a commercial HVACR company based in Boston. Founded in 1943, LC Anderson services various customers across the greater Boston area. Founded in 1943, LCA partnered with FirstCall Mechanical in 2025. FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction. FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.
Requirements
- Minimum 1-3 years of related experience
- Proficient with Microsoft Office products
- Able to pass a background check
- Effective verbal and written communication skills.
- Comfortable working in a fast-paced office environment
Nice To Haves
- Past customer service experience is helpful
- Previous industry experience a plus.
Responsibilities
- Responsible for answering initial customer phone calls with a strong customer-service focus and a quality orientation.
- Demonstrate an ability to create a positive experience during every customer contact.
- Directly responsible for maintaining customer records through internal software
- Consistently follow up and follow through with quotes daily, plan and prioritize.
- Expedite parts as needed.
- Keep the customer and the Service Operations team apprised of the delivery.
- Track and continually improve our quote win rate
- Assist dispatch with scheduling service calls and follow up repairs.
- Solicit and message out customer feedback for positive reinforcement and learning opportunities
- Be an active participant in weekly Service Operations Meeting, especially regarding quote win rate and ideas to improve our customer service
- Participate in the rotation of Administrators-On-Call
Benefits
- Competitive Weekly Pay
- Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
- 401(k) Retirement Savings Plan with a 5% match
- Life Insurance
- Short & Long-Term Disability
- Up to 4 weeks of Paid Off
- 9 Paid Holidays + Veterans Day for Veterans
- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
- Generous Referral Bonus of $2,500 per referral
- Company vehicle or allowance
- mobile phone or phone allowance
- uniforms
- work boot allowances
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
