Service Coordinator - Crane

American Equipment HR LLC•Phoenix, AZ

9d•Onsite

About The Position

American Equipment Holdings is a leading provider of overhead crane solutions in the United States. The company is committed to customer satisfaction and employee well-being, offering competitive wages, attractive benefits, and abundant training opportunities. As a fast-growing company, new opportunities for team member development and career growth are regularly available. The Service Coordinator is responsible for managing office communications and facilitating key tasks and procedures within this dynamic environment.

Requirements

High School Diploma or GED
Proficient with technology including all Microsoft programs
Detail-oriented and organized
Ability to work calmly in a fast-paced environment
Positive Attitude
Strong, professional written and verbal communication skills
Excellent organizational and time management skills
Great customer service and interpersonal skills
Friendly, service-oriented personality
Keen attention to detail
Problem-solving and basic troubleshooting skills
Proficiency with common word processing and spreadsheet software
Proof of right to lawfully work in the United States required.

Nice To Haves

Vocational certification preferred

Responsibilities

Interact with customers via telephone and email.
Field customer questions and complaints, escalating issues beyond representative's knowledge to the appropriate staff.
Ensure appropriate actions are taken to resolve customer problems and concerns.
Maintain customer accounts and records of customer interactions, including details of inquiries, complaints, or comments.
Provide support and guidance to service personnel performing on-site routine services (maintenance, OSHA inspections, repair).
Ensure field services are effective and customer requirements are met.
Coordinate schedules with customers and staff.
Prepare service orders and maintenance checklists.
Review technicians’ hours and timecards.
Prepare quotes for inspections and repairs.
Order related parts.
Communicate material availability or delays to customers.
Arrange rental equipment when necessary.