Service Writer, Crane - Hourly

Kristian Electric Ltd•Edmonton, AB

11h•Onsite

About The Position

Kristian Electric is seeking a Service Planner, Crane Service to support and coordinate our service operations in Edmonton. This role is responsible for planning and scheduling technicians, managing customer requests, and preparing quotations for repair and maintenance work. The successful candidate will play a key role in ensuring efficient service delivery, accurate job costing, and a high level of customer satisfaction. This position requires strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced service environment.

Requirements

High school diploma or equivalent required
Minimum 2 years’ experience in service planning, service writing, or estimating in an industrial environment
Experience quoting repair and maintenance work is required
Proficient in Microsoft Office (Outlook, Excel, Word)

Nice To Haves

Mechanical or electrical aptitude (crane and hoist knowledge is an asset)
Parts sourcing experience is an asset
Experience with ERP systems (Foundation 3000 preferred)
Valid driver’s licence considered an asset

Responsibilities

Plan, schedule, and dispatch technicians for inspections, preventative maintenance, and repairs
Manage incoming service requests, including breakdowns and emergency calls
Monitor job progress and adjust schedules to meet customer timelines
Work closely with the Service Supervisor to optimise technician utilisation
Prepare detailed quotations for repair work, breakdowns, and maintenance services
Review technician reports and inspection findings to determine scope of work
Accurately price labour, parts, and subcontracted services
Follow up on quotations to secure customer approvals and purchase orders
Serve as the primary point of contact for service-related inquiries
Provide clear and timely updates on job status, delays, and completion
Build and maintain strong customer relationships through professional communication
Create, update, and close work orders in the ERP system (Foundation)
Ensure all labour, parts, and notes are accurately recorded
Adjust work orders as scope changes or additional repairs are identified
Submit completed work orders for invoicing in a timely manner
Coordinate with Purchasing to source and order required parts
Identify parts requirements using manuals, drawings, and technician feedback
Track parts availability to ensure job readiness
Manage warranty claims and RMA processes with manufacturers
Ensure all service documentation is complete, accurate, and properly filed
Maintain digital records in accordance with company standards
Support technicians with required safety documentation
Ensure all work is planned and executed in compliance with safety standards