Service Writer

LandPro Equipment LLC • Batavia, NY

7d • Onsite

About The Position

LandPro Equipment is a trusted John Deere dealer serving communities across New York, Ohio, and Pennsylvania. We aim to be the most respected dealership by living our PRO values: Professionalism, Respect, and Outstanding Service. As a Service Writer, you are the crucial link between our customers and our service team. Your typical day involves welcoming customers, understanding their service needs, and ensuring the smooth operation of the service process, from managing work orders to facilitating communication with technicians. You will keep customers informed, collaborate with your team, and contribute to getting equipment back in service efficiently. This role offers a dynamic work environment where you can make a significant impact daily, with each day presenting unique challenges and opportunities to serve customers effectively.

Requirements

• Customer service, administrative, or coordination experience.
• Strong communication and organizational skills.
• Basic computer skills.

Nice To Haves

• Experience in service, automotive, or equipment environments.
• General understanding of mechanical and technical terms.

Responsibilities

• Deliver a high-quality, professional experience at every stage of the service process.
• Support customers by clearly communicating service needs, timelines, and updates.
• Open, manage, and close work orders with accuracy and attention to detail.
• Coordinate with technicians and parts teams to keep work moving efficiently.
• Build strong relationships with customers and coworkers through clear communication and respect.
• Help ensure customers leave confident in the service they received.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees