Autism Clinic Service Coordinator

Arizona Autism United•Chandler, AZ

5d•Onsite

About The Position

This is a great opportunity to join an Arizona Top Workplace, non-profit organization, that truly cares about people and offers great professional development and internal job growth! Do you want to know you're making a difference in the lives of families and children affected by autism? Join our team as a Service Coordinator and you'll get a chance to work hard to help families and grow with purpose! We're currently looking for a highly skilled, detail-oriented administrative professional who will assist AZA Operations by supporting staff and clients via a variety of administrative responsibilities and duties, including scheduling, staff and client onboarding, and general clinic operational support. The Service Coordinator’s primary responsibility is to ensure smooth and optimal scheduling operations by onboarding and scheduling clients for Augmentative and Alternative Communication Services and timely processing of referrals to support a steady flow of interest for services while complying with funding source requirements.

Requirements

GED required
Minimum of 1 year in a similar administrative role
Administrative experience with funding sources preferred (AHCCCS, DDD, insurance, etc.)
Successful experience in a role that required strong organizational skills and a high attention to detail
Proven ability to communicate effectively with tact and perspective across diverse populations
Strong ability to multi-task, independently plan and organize own activities to prioritize daily workloads
High competence in Microsoft Office products (Outlook, Teams, etc.) and EMR systems
Must be able to successfully pass a fingerprint clearance check, and other related hiring requirements
Must have reliable transportation, valid car insurance, and registration

Nice To Haves

College degree or equivalent relevant experience preferred
Knowledge of autism spectrum disorders, systems of care, treatments and services, etc. preferred

Responsibilities

Scheduling
Assist the assigned program leaders in maintaining optimal client enrollment
Coordinate daily changes to schedules to avoid gaps in services when clients or staff are tardy or absent
Coordinate room assignments for clients and communicate them with staff
Keep up-to-date appointment information in practice management systems and other databases, as needed
Work with the Supervisor or Manager to monitor and optimize authorization utilization
Attend meetings to plan for scheduling, utilization, and staff or client on and off-boarding
Initiate on-boarding activities for all new clients within the assigned program
Maintain regular contact with onboarding families and follow up regularly until all onboarding items are collected
Perform data entry tasks to prepare new clients to begin services
Collaborate with Family Support, Billing, and the Clinical Teams to coordinate the start of services
Communicate and collaborate with clients and staff to provide high quality service coordination and resolve challenges efficiently and effectively
Participating in follow-up processes to ensure that families and staff are adequately supported by AZA United
Process incoming referrals in accordance with organizational policies and procedures
Working with Administrative Team, Program Team, and Outreach Team to implement and improve systems related to scheduling and high-quality staffing for client programs
Support clinical staff as needed (e.g. bring materials, bathroom break, etc.)
Answer phones, provide information, route calls, take messages, etc.
Coordinate clinic tours for new clients with the location’s Senior Clinical Supervisor
Open and/or close the clinic depending on work schedule
Be available to assist with Clinic Front Desk duties in the absence of other staff

Benefits

Comprehensive health package
PTO/PST
12 paid holidays
401(k)
paid parental leave
health, dental and vision
employer contributions to your health savings account
company paid Short-Term/Long-Term Disability
employer-paid basic life insurance
A 401K plan with up to 4% match after one year of service
Generous paid sick time and PTO
Student Loan Forgiveness: As a non-profit organization, your employment (when consistently working at least 30 hours a week) meets requirements under the Public Service Loan Forgiveness program (for student loan forgiveness).
Paid Maternity/Paternity Leave