Clinic Coordinator

Origin • Bellaire, TX

4d • Onsite

About The Position

Our Clinic Coordinators are stellar at customer service and teamwork, deeply committed to supporting our patients, each other and the team. They build and maintain the reputation of Origin by supporting patient questions, requests, and general communication via phone and email, completing daily and weekly administrative tasks, welcoming, checking-in, checking-out and scheduling patients for follow-up visits, taking payments, scheduling patients (via phone, from waitlist, in collaboration with our Patient Services team), schedule verifications (checking for duplicates), insurance verifications, addressing patient concerns, and collaborating with other departments and teams at Origin via Slack and email. Other tasks as assigned. At Origin, we believe in caring for the caregivers and redefining what it means to support your career and well-being.

Requirements

• Excellent verbal, written, and interpersonal skills
• Proven experience delivering high-touch customer service; professional phone presence, comfortable speaking with various patients and team members
• High attention to detail and follow-through on tasks
• Ability to think critically, understand nuance, and problem-solve on the fly to de-escalate situations
• Technology proficiency and a comfort level multitasking with multiple technology platforms
• Comfort working in a fast-paced startup environment
• Must be able to maintain the confidentiality of sensitive information

Nice To Haves

• Previous hospitality, healthcare, and/or customer service experience

Responsibilities

• Supporting patient questions, requests, and general communication via phone and email
• Completing daily and weekly administrative tasks
• Welcoming, checking-in, checking-out and scheduling patients for follow-up visits
• Taking payments
• Scheduling patients (via phone, from waitlist, in collaboration with our Patient Services team)
• Schedule verifications (checking for duplicates)
• Insurance verifications
• Addressing patient concerns
• Collaborating with other departments and teams at Origin via Slack and email
• Other tasks as assigned

Benefits

• Employer-paid health reimbursement account covering in-network medical expenses like prescriptions, copays, and deductibles
• Excellent dental and vision insurance
• A 401(k) plan with employer matching after 1 year of employment
• Student loan payment support to shorten loan terms by up to 3 years
• Generous PTO
• 9 paid holidays
• Additional wellness days
• Paid parental leave
• Free expert guidance (from social workers to midwives) for mental health, childcare, neurodivergence, and more
• Paid Professional Growth Time to invest in growing your career and work-related skills each year
• Continuing Education Stipends to make those dream classes and conferences affordable
• Access to affordable pet insurance options for your furry family
• Stock Options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed