Service Coordinator

PacifiCorp•Rock Springs, WY

1d•Onsite

About The Position

A Service Coordinator receives and dispatches trouble calls to line crews, field personnel and servicemen. Assists in scheduling work to field personnel and crews. Prepares or checks crew time reports, mileage reports, disability reports, material issue tickets and other miscellaneous reports and orders. Performs payroll preparation, work orders, maintains compliance reports and records and other data entry. Analyzes operating account, reviews job costs and assists in compiling the operation and construction budgets. Updates work tracking on a daily basis, enters meter exchange data, enters connection/disconnect reads, inputs meter and service removals/installs. Performs data entry into the Regional Construction Management System (RCMS) or subsequent system. May create external invoices, maintain line extension contract files, perform additional customer follow-up and other duties as assigned. Employees must be able to perform the essential functions of the position with or without an accommodation. At PacifiCorp, we encourage everyone to work together. We embrace diversity and value the distinct perspectives of all our employees. We strive to cultivate a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential.

Requirements

Three years general office or two years Administrative Assistant experience.
Two years Customer Service experience.
Strong telephone and face-to-face communication skills
Must be detail oriented but with a demonstrated ability to multi-task
Proficiency in MS 365
Must possess strong problem-solving skills
High School diploma or proof of GED equivalent.
Successful in passing clerical aptitude assessment with at least a score of 80% as well as typing 40 WPM.
The pre-hire aptitude assessment and typing test must be completed on a regular scheduled testing date and location prior to the posting close date. A score of 80% and 40 WPM are required to be eligible.

Responsibilities

Receives and dispatches trouble calls to line crews, field personnel and servicemen.
Assists in scheduling work to field personnel and crews.
Prepares or checks crew time reports, mileage reports, disability reports, material issue tickets and other miscellaneous reports and orders.
Performs payroll preparation, work orders, maintains compliance reports and records and other data entry.
Analyzes operating account, reviews job costs and assists in compiling the operation and construction budgets.
Updates work tracking on a daily basis, enters meter exchange data, enters connection/disconnect reads, inputs meter and service removals/installs.
Performs data entry into the Regional Construction Management System (RCMS) or subsequent system.
May create external invoices, maintain line extension contract files, perform additional customer follow-up and other duties as assigned.