Service Coordinator Waiver Programs Full-Time

Episcopal SeniorLife Communities•Rochester, NY

About The Position

The Service Coordinator Waiver Program role works cooperatively with individuals and their families to identify goals and locate support services that enhance their well-being. The coordinator works closely with participants, their natural supports, waiver service providers, and medical professionals to coordinate care, facilitate meetings, document encounters and follow-up activities, and connect participants with appropriate community services. The role also helps ensure that participants maintain waiver eligibility and active Medicaid coverage, and completes required program documentation within regulatory timelines.

Requirements

Valid New York State driver's license.
Associate degree required; a bachelor's degree in a Health and Human Service field is preferred.
Flexible and organized, with the ability to exercise independent, sound judgment.
Knowledge of community resources, Medicaid services, and available non-Medicaid services.
Ability to collaborate effectively in a team setting.
Ability to maintain effective and professional relationships with patients and other care-team members.
Strong communication skills.
Ability to engage patients effectively in a therapeutic relationship when appropriate.
Ability to work with patients by telephone or in person.
Working knowledge of differential diagnosis of common mental health and/or substance use disorders when appropriate.
Ability to assess whether patients can remain at home with or without assistance and determine the level of assistance needed to remain in the community.
Computer skills, including working in a Windows operating system and creating, saving, opening, closing, and forwarding electronic documents and emails.
With an associate degree: two years of experience providing care management to individuals with disabilities, mental illness, and/or seniors, and knowledge of community resources.
With a bachelor's degree: one year of experience providing care management to individuals with disabilities, mental illness, and/or seniors, and knowledge of community resources.
With a master's degree: no experience required.
Experience working with patients with co-occurring mental health, substance abuse, and physical health problems.
Experience with community-based and other social support services and healthcare services that respond to individual needs and preferences and contribute to achieving individual goals.

Nice To Haves

Bachelor's degree in a Health and Human Service field.

Responsibilities

Coordinate care needs with participants, their natural supports, other waiver service providers, and medical professionals as needed.
Facilitate team meetings at least every six months to support communication among team members.
Facilitate required and requested meetings between participants, natural supports, service providers, and other designated individuals.
Document in-person and telephone encounters in case notes and complete all follow-up activities.
Ensure each participant maintains the level of care necessary for waiver eligibility, including a UAS minimum score of 5.
Facilitate referrals for indicated services, such as housing assistance, vocational rehabilitation, substance abuse treatment, day programs, and medical care.
Complete required documentation for services in which individuals are enrolled and meet program-regulation timelines and timeframes.
Ensure participants maintain active Medicaid coverage and assist with management of other benefits.

Benefits

100% employer-paid medical insurance for single subscribers enrolled in the High-Deductible Health Plan.
Health Savings Accounts with weekly employer contributions.
Flexible Spending Accounts.
Dental insurance with orthodontist coverage.
401(k) with a 100% company match on the first 3% of employee contributions.
Tuition assistance for courses and degrees that support professional growth.
Earned Time Off accruing weekly, available for use after 90 days of employment.
Six designated paid holidays and one floating holiday.
Voluntary benefits and insurance, including Short-Term Disability and vision coverage.
Employee Assistance Program.
Access to Workforce Success Coaches.
Weekly payroll.