Service Coordinator (NCC)

Wraparound Maryland•New Castle County, DE

13d

About The Position

The Youth Rehabilitation Service Coordinator manages a caseload of young people, typically ages 12–21, who are navigating the juvenile justice system. The coordinator connects youth to community-based resources to address court-mandated conditions and help restore community affiliation. The role includes developing individualized success plans, coordinating with families and legal entities, and ensuring access to mental health, educational, and vocational resources. This position serves New Castle County.

Requirements

Bachelor’s degree in Social Work, Criminal Justice, Psychology, or a related field is typically the minimum.
At least 2 years of experience working with at-risk youth, juvenile probation, or community-based social services.
Must pass intensive criminal background checks and child abuse clearances.
Knowledge of de-escalation techniques, active listening, and persuasive report writing.
Ability to build trust with guarded or traumatized youth while maintaining professional boundaries.
Ability to manage high caseloads and strict legal deadlines.
Understanding of the diverse socioeconomic backgrounds and systemic challenges facing the youth served.

Responsibilities

Conduct comprehensive intake assessments to determine each youth’s social, emotional, and educational needs.
Develop Individualized Service Plans (ISPs) with specific goals and timelines.
Monitor progress through regular one-on-one check-ins and site visits.
Act as a liaison between youth, families, defense attorneys, probation officers, and school administrators.
Represent youth progress at court hearings or multidisciplinary team meetings.
Refer youth to specialized services, including substance abuse counseling, anger management, or trauma-informed therapy.
Provide immediate support during behavioral crises or family conflicts.
Develop safety plans for youth at risk of self-harm or living in unstable environments.
Maintain accurate, confidential electronic records of interactions and milestones.
Ensure services meet state and federal legal mandates for juvenile justice.