Service Coordinator

Legence • Windsor, CO

13h • Onsite

About The Position

The Service Coordinator will maintain the service technician’s daily schedules and dispatch the technician as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule as well as the daily schedule for service technicians. Maintain customer database with current information. Maintain current service agreement schedule and database. Have clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times.

Requirements

• Minimum: High School Diploma
• Ability to perform under stressful working conditions.
• Excellent leadership, time management, and organizational skills
• Proficient in Microsoft Office 365 and project management software
• Geographical knowledge of service area or map reading skills.
• Position requires regular sitting, standing, walking, talking, hearing, and vision.
• Position requires the ability to lift and carry up to 25 lbs.
• Position requires work on a computer for extended periods of time.
• Valid driver's license and a driving record that meets company standards.
• Successfully pass a background check, drug screening, and employment verification.
• Current work authorization in the U.S.; visa sponsorship is not available for this position.

Nice To Haves

• Preferred: Bachelor’s degree
• Preferred: 2 years’ related experience

Responsibilities

• Manage internal and external customer calls.
• Schedule all preventative maintenance appointments each month with internal and external customers.
• Create purchase orders for materials required for Preventative Maintenance contracts.
• Coordinate with dispatcher to ensure service calls are scheduled and prioritized as appropriate.
• Assist dispatcher in creating work orders for service calls.
• Respond to all messages and emails left overnight.
• Proof technicians’ tech notes.
• Maintain the dispatch board/schedule in coordination with dispatcher.
• Contact customers with a “Parts Pending” status as parts are received for scheduling.
• Follow up on all pending and recommended work with customer utilizing the pending work log.
• Maintain and monitor log for work-in-progress.
• Maintain the maintenance agreements including billing assistance, scheduling, and staging of materials, database information, customer hard files, and renewals in coordination with client support manager.
• Maintain accurate material lists for all preventative maintenance contracts – communicate with technicians and dispatcher to update list after calls.
• Set up deficiency work orders (Blue folders) in Service Management.
• Schedule deficiency reports with external customers.
• Update customer files as information is received from installation.
• Maintain customer history files in database.
• Email and save service reports/photo reports for every service call completed.
• Update service log from service ticket.
• Compare service timecards and work orders to service schedule for payroll.
• Scan and receive all P.O. invoices and packing slips into database system.
• Run P.O. reports, research and clear purchase orders to assist Purchasing.
• Check all work orders on N.F.I. report for updated status and accuracy.
• Other duties assigned by Service Manager or Service General Manager.

Benefits

• Company Paid medical, dental, vision, prescription drug, accident & sickness benefit, basic group life and AD&D, and Employee Assistance Program
• Paid vacation, company-paid holidays, and paid sick leave
• 401(k) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees