Service Coordinator

Suburban Propane•Athens, TN

About The Position

When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for 90 years. As a Service Coordinator, you will plan and coordinate service installations and repairs for a Customer Service Center (CSC) to maximize productivity standards and address service related inquiries/requests. If you are a driven professional with experience in the customer service field, then we invite you to apply to join our growing team and be a part of our next 90 years.

Requirements

Minimum of a High School diploma or GED preferred
Familiar with fuel service concepts, practices and procedures including related government regulations, attained through 3-5 years of dispatching or related experience.
Basic understanding of gas and/or oil fired appliances and related distribution systems (training is provided).
Basic understanding of computer concepts and usage including MS Office.
Ability to work independently

Responsibilities

Plan, schedule and log daily installations, repairs, and service work to maximize billable time and meet productivity goals.
Implement Service Technician dispatch from multiple locations, maintain on-call schedules, prepare, assign and process work orders.
Maintain job folders and related documentation.
Ensure that Company and Government safety, policy and regulatory standards are met
Answer customer inquiries and provide superior customer service.

Benefits

Medical, dental, and vision (eligibility after just 30 days of employment)
Paid time off that increases with tenure
A 401(k) with company match and immediate vesting
A new employee training program and many opportunities for continued learning and career development
Disability and life insurance
Employee recognition program
Generous tuition assistance program
Propane discounts

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