Service Coordinator - Elderly & Disabled

Akron Metropolitan Housing Authority•Akron, OH

17d•$0 - $40,000•Onsite

About The Position

The Service Coordinator supports the Resident Services Manager by conducting, monitoring, and providing feedback for AMHA Elderly/Disabled buildings. The position engages with residents, assesses their needs, and connects them with useful resources and services. It also maintains working relationships with local social service and provider organizations. The coordinator recruits residents and families for Elderly/Disabled Services and other resident self-sufficiency programs; conducts interviews and home visits; develops and reviews service plans; and follows up on service delivery and case status. The role maintains accurate case notes and program data, promotes services that support residents’ health and social functioning, coordinates resident programming and events, and provides referrals to community resources. The coordinator also networks with service providers, monitors contracted services, prepares reports and correspondence, and collaborates with the Resident Services team. This is a non-exempt position in an office environment, with work hours Monday through Friday, 8:00 a.m. to 4:30 p.m. The stated minimum salary is $40,000, with pay consideration based on education, background, and experience.

Requirements

Bachelor’s degree in social services or a related field and 3–5 years of experience working with elderly and mentally or physically disabled populations, or an equivalent combination of education and experience.
Valid Ohio driver’s license and ability to be insured under AMHA policies.
Strong computer skills and proficiency with case management software and Microsoft Office applications.
Knowledge of AMHA policies, procedures, goals, objectives, operational entities, requirements, and activities relevant to the assigned organizational entity.
Knowledge of applicable HUD rules and regulations relating to public housing.
Knowledge of resident organization coordination and guidance, including maintaining, improving, or activating councils and understanding bylaws and Robert’s Rules of Order.
Comprehensive knowledge of community-agency resources available to elderly and disabled residents.
Knowledge of the needs and attitudes of physically, socially, and economically disadvantaged populations, particularly elderly people and people with mental or physical disabilities, and ability to communicate with people from varied social, educational, and economic backgrounds.
Knowledge of database reporting.
Ability to exercise initiative and sound judgment, analyze situations, and make timely decisions.
Ability to communicate information clearly and effectively, orally and in writing, and to prepare concise, accurate, visually attractive reports and other written materials.
Ability to use tact and diplomacy with sensitive, complex, and confidential matters and to understand and practice confidentiality.
Proficient mathematical and statistical skills, including ability to interpret data reports and tracking.
Ability to assimilate information and present it concisely.
Ability to establish and maintain effective working relationships with employees, tenants, officials, and the public.

Nice To Haves

LSW preferred.
Familiarity with Tenmast is desirable.

Responsibilities

Recruit individuals and families for Elderly/Disabled Services and other resident self-sufficiency programs to support Resident Services goals and objectives.
Interview residents or conduct in-home visits to assess needs and arrange services addressing identified obstacles or issues.
Develop individual or family case plans to help elderly residents and residents with disabilities remain independent in the least restrictive housing environment.
Review service plans and follow up to assess the quantity and quality of services provided and the status of residents’ cases.
Enter accurate, consistent case notes and required data in case management software and other databases and spreadsheets for client records, program tracking, grants, and reports.
Promote services that maximize residents’ capabilities and use of external resources to improve health and social functioning.
Assist with networking and educational meetings and workshops, develop resident councils, coordinate on-site programming and events, participate in council training, and attend assigned resident council meetings.
Refer residents to supportive services, community agencies, and resources, including transportation, medical and mental health care, social interaction, legal and financial resources, and placement recommendations as needed.
Build relationships with housing professionals and service providers, keep current on available assistance, and inform AMHA staff about service options for residents.
Monitor outside agencies’ services to ensure delivery conforms to contracts.
Partner with community groups, social service organizations, and businesses to coordinate resident events and programs.
Prepare timely correspondence and technical and status reports to keep management informed about senior and disabled services.
Communicate and collaborate with Resident Services team members.
Perform other duties as assigned.