Service Coordinator

Ahern•Des Moines, IA

26d•Hybrid

About The Position

Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive? With more than 145 years as a family-owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a Service Coordinator located in Des Moines, IA. How you will contribute: As a Service Coordinator, you will take incoming service calls and schedule technicians for customer visits to address emergency requests and preventative maintenance services. You will exhibit strong attention to detail while coordinating part ordering, issuing purchase orders, and assisting customers with invoicing/billing questions. This role will also involve assisting with the assembly of proposal and bidding documents and processing maintenance contracts and renewals. You will be responsible for maintaining customer database information and generating monthly reports. There may be other administrative tasks assigned as needed. This is an exciting opportunity to be very instrumental in providing exceptional customer service to Ahern's service customers in the Omaha, NE, Des Moines, IA, and Davenport, IA areas.

Requirements

One to three years of administrative and/or customer service work experience.
Proficiency in Microsoft Office.
Technically inclined to learn industry-specific software.
Ability to thrive in a fast-paced, deadline-driven work environment.
Commitment to providing exceptional customer service.
Strong written and verbal communication skills.
Ability to execute tasks with a great amount of detail.
Ability to multitask.

Nice To Haves

An Associate's degree in an applicable program is preferred.

Responsibilities

Take incoming service calls and schedule technicians for customer visits to address emergency requests and preventative maintenance services.
Coordinate part ordering and issue purchase orders.
Assist customers with invoicing/billing questions.
Assist with the assembly of proposal and bidding documents.
Process maintenance contracts and renewals.
Maintain customer database information.
Generate monthly reports.
Perform other administrative tasks as needed.