Service Coordinator

FIRSTCALL MECHANICAL GROUP LLC • Charlotte, NC

6d • Onsite

About The Position

FirstCall Mechanical is seeking an experienced Commercial HVAC Service Coordinator to join their fast-growing team in Charlotte, NC. The ideal candidate will possess a can-do attitude, strong problem-solving skills, and a high level of customer service. This role is crucial for managing service calls, dispatching technicians, and ensuring smooth operations within the commercial and industrial HVAC services sector.

Requirements

• 1-3+ years of experience in dispatching.
• Experience in HVAC or service industry strongly preferred.
• Strong organizational and interpersonal skills, and able to work well within a team environment.
• Capable of remaining patient and calm when dealing with frustrated technicians or clients.
• Geographical knowledge of service area or map reading skills.
• Microsoft Office Suite skills a MUST.
• Maintains professional but friendly and outgoing demeanor.
• Strong problem-solving skills.

Nice To Haves

• Experience with BulidOps, a plus.

Responsibilities

• Answer telephones and relay calls and messages.
• Speak with the customer, account managers, or technicians and create service calls as needed.
• Review service work orders for spelling, grammar, and correctness; rewrite as necessary.
• Correct additional billings that were missed on service work orders.
• Schedule and dispatch work crew to the appropriate location according to customer's request, specification or needs.
• Arrange for repairs that are needed for jobs that need to be scheduled by setting up time and date with the customer, and coordinate with others that are involved (cranes, deliveries, and other technicians).
• Identify that the technician is the best person for the job that the customer needs.

Benefits

• Competitive Weekly Pay
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
• 401(k) Retirement Savings Plan with a 5% match
• Life Insurance
• Short & Long-Term Disability
• Up to 4 weeks of Paid Off
• 9 Paid Holidays + Veterans Day for Veterans
• Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
• Generous Referral Bonus of $2,500 per referral
• Company vehicle or allowance
• Mobile phone or phone allowance
• Uniforms
• Work boot allowances

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed