Service Coordinator
About The Position
This position informs customers about the various programs available. This position also provides information and referrals to access community resources. While assisting customers, this position will perform basic secretarial work, including data entry, conducting phone calls, and filing. EDSI is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDSI works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI is a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDSI has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDSI also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.
Requirements
- High school diploma required
- Experience in recruitment, customer service, and/or placement services
- Demonstrated telephone, computer, written, and verbal communication skills
- Strong organizational, prioritization, and problem-solving skills
- Ability to work effectively in a team environment while maintaining flexibility to meet contract and operational needs
- Proficient in Microsoft Office applications
Nice To Haves
- associate degree or some college preferred
- Bilingual is a plus
Responsibilities
- Promote all programs and services available to customers/jobseekers
- Determine individual customer job readiness needs and assist customers with accessing workshops, employment opportunities, and training interests online
- Address all customer identified needs and barriers with appropriate resolution plans and expected outcome achievement dates in customers’ plans
- Utilize assessment data, including but not limited to CASAS, as required or necessary to support participant progress
- Ensure jobseekers understand the parameters of programs offered
- Assess customers’ activity in the programs to ensure compliance with standards
- Coordinate services with other departments
- Schedule appointments for customers
- Provide overview of available job search resources, workshops, and orientations
- Motivate and encourage jobseekers to advance employment and training
- Assist jobseekers with building skills, including resume and cover letter writing, interview preparation, and computer skills
- Assist customers with initial applications and orientations
- Respond to and resolve customer complaints
- Assist customers with referrals to community services
- Maintain accurate data collection and timely progress updates in the appropriate tracking systems
- Participate in staff meetings and professional development training
- Assist customers in the Career Resource Center
- Other opportunities as available
Benefits
- National Best and Brightest® Companies To Work For award winner
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
