Service Coordinator - Contract

Stiles Machinery•Montgomery Township, PA

8d•Onsite

About The Position

The Service Coordinator is responsible for assisting in the coordination and scheduling of equipment installations and service for the assigned region. This position works with regional leadership and field staff to maintain and manage the flow of documents to / from customers and Field Service Representatives to ensure appropriate processing and timely follow-up. This role will be trained so they will be a capable fill-in for Installation Coordinator, in the event of either being out of the office.

Requirements

Associate’s Degree or equivalent administrative experience
3 years administrative experience
Proficient in MS Office Suite
Ability to learn proprietary systems as required
Good written and verbal skills
Able to work with others and independently
Ability to problem-solve and assess situations to create solutions
Ability to handle many details and maintain accurate records
Ability to interpret data and create reports

Nice To Haves

Experience working in a manufacturing environment, preferred

Responsibilities

Assist with coordination of service schedules for region for customers including service calls, installations, demonstrations and training sessions.
Prepare proposals for and promote Preventive Maintenance Inspection contracts and other service work
Prepare and distribute CSR’s, ECSRs and install packets to the Field Service Representatives prior to the installation.
Follow-up with customers, Field Service Representatives and sales department as required before, during and after the sale and installation of equipment. This includes written communications (letters, emails, etc.) along with telephone inquires, etc.
Manage all paperwork (CSR reports, expense processing, travel documents, etc.) as necessary within the region.
Attend weekly Stiles core meetings to provide updated scheduling information for all regions - report important facts from meeting to appropriate regions.
Analyze data from sales, ECSRs and review with Regional Service Manager to determine short and long-term service needs within region.
Review and approve timesheets to ensure hours match those submitted on ECSRs
Update SMILE and SIS information.
General filing and scanning
Back-up personnel for Scheduling Coordinator and Technical Support Switchboard and/or Main Switchboard on occasion