Service Coordinator

Summerset Marine Construction • Whitewater, WI

2h • $23 - $27 • Onsite

About The Position

A Service Coordinator is responsible for the effective scheduling of services and the utilization of software systems, including NetSuite. Their duties encompass the management and tracking of projects, delivering exceptional customer service, and performing accurate data entry.

Requirements

• High school diploma
• Minimum of 2 years’ experience in a customer service or coordinator role, ideally within manufacturing and construction.
• Excellent communication and organizational skills.
• Willingness to adapt to fast-changing project demands.

Nice To Haves

• Associate’s degree in business, skilled trade, or related field preferred.

Responsibilities

• Delivering services to customers, including scheduling, dispatching, and customer service.
• Answering customer questions, resolving complaints, and providing updates on service status.
• Collaborate with cross-functional teams, including sales, operations, and finance, to ensure seamless service delivery.
• Identifying opportunities for improvement and implementing changes.
• Generating reports from NetSuite.
• Schedule and dispatch services effectively to meet customer needs and operational timelines.
• Coordinate with project managers to ensure resources are allocated efficiently and projects are completed on time.
• Provide case management support for complex service issues, ensuring timely resolution and customer follow-up.

Benefits

• 401(k) Matching: Generous company contribution to support your retirement goals.
• Health, Dental, and Vision Insurance: Robust coverage options to keep you and your family healthy.
• Health Savings Account (HSA): Receive a $1,000 company contribution when you enroll in a medical plan.
• Paid Time Off (PTO): Enjoy time away to recharge and relax.
• Employee Referral Program: Earn rewards for referring top talent to our team.
• Tuition Reimbursement: Invest in your future with educational assistance to advance your skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED