Service Coordinator

Stellartech Research Corp • Milpitas, CA

just now • $24 - $26

About The Position

Stellartech is looking for a Service Coordinator to manage client requests, schedule service activities, communicate with customers and technicians, maintains records, and ensure timely, high-quality service delivery. Typical duties include responding to customer requests via email, opening service and complaint records, and receiving customer medical devices. Requires skills in communication, organization, and problem-solving.

This is a temporary position with a possibility to convert to a regular full-time position.

Requirements

• Familiar with Microsoft Office Products
• High School degree or equivalent is required.
• At least 2-4 year’s administrative experience is required.
• Skills in communication, organization, and problem-solving.

Responsibilities

• Prepare service records and complaint records in Virje.
• Close service records & maintain/update service and complaints in Virje.
• File all service records and complaint records documentation.
• Prepare customer document packages for service/complaint records. Mail if required.
• Unbox and remove devices weighing up to 35 Lbs.
• Decontaminate devices
• Support Packing and Shipping activities
• Provide quotes & weekly summary census report to customer
• Assist in managing DHR Scanning process

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED