Service Coordinator

CentricitiHR•Jupiter, FL

14d•$23 - $26•Onsite

About The Position

We are seeking an experienced Service Coordinator to coordinate residential and/or commercial service calls, schedule field technicians, communicate with customers, and support service billing and administrative operations.

Requirements

Minimum 1 year of dispatch experience in electrical, HVAC, plumbing, or a similar service trade, with experience scheduling and coordinating field technicians.
Excellent customer service, communication, and telephone skills.
Strong organization and attention to detail.
Ability to multitask and prioritize in a fast-paced service environment.
Strong computer and data-entry skills.
Professional, dependable, and customer focused.
High school diploma or equivalent.

Responsibilities

Answer incoming customer calls and service requests professionally.
Gather detailed information about service issues to help determine appropriate service needs.
Schedule and dispatch field technicians based on location, availability, urgency, and qualifications.
Coordinate emergency and priority service calls.
Communicate appointment times, updates, delays, and schedule changes to customers.
Gather and document property-access information and other site requirements.
Provide technicians with complete and accurate information before they arrive at the job site.
Create and maintain accurate work orders and customer records.
Track and manage field and service technicians’ working hours, attendance, breaks, overtime, and on-call time, ensuring accurate and compliant timekeeping records.
Prepare customer invoices and process payments.
Receive, enter, and verify supply-house and vendor invoices.
Communicate with customers, technicians, vendors, management, and accounting.