Service Coordinator

TEKsystems•Hialeah, FL

6d•$25 - $30•Onsite

About The Position

Ensuring all Service call details including labor, parts and issues are properly logged into the Security 101 Software application, and ensuring such information is available to the Accounts Receivable department for proper invoicing of customers. Maintains Customer Service Contract information database up to date in the Security 101 Software Application. Responsible for tracking of material orders, repairs and returns. Responsible for assigning scheduled maintenance calls to Service Technicians. Maintain all Customer Service Department files up to date. Assist in the Operations-to-Service Turnover process. Maintains Customer warranty information up to date. Works with OPS on special projects and other duties as assigned.

Requirements

Strong computer skills
Detail oriented
Clear, articulate speaking voice
Strong organizational skills
Prior experience in dispatching service personnel
Ability to effectively communicate to customers and technicians’ requirements for scheduling service-related issues
Experience billing customers for their completed service jobs

Nice To Haves

dispatch
scheduling
billing
customer service skills
organizational & interpersonal skills
communication & people skills
project documentation

Responsibilities

Log all Service call details including labor, parts and issues into the Security 101 Software application.
Ensure information is available to the Accounts Receivable department for proper invoicing of customers.
Maintain the Customer Service Contract information database up to date in the Security 101 Software Application.
Track material orders, repairs and returns.
Assign scheduled maintenance calls to Service Technicians.
Maintain all Customer Service Department files up to date.
Assist in the Operations-to-Service Turnover process.
Maintain Customer warranty information up to date.
Work with OPS on special projects and other duties as assigned.