Service Coordinator

Environmental Specialties, LLC•Raleigh, NC

1d•Onsite

About The Position

Environmental Specialties, has a need for an experienced Field Dispatcher at our Raleigh, office. Assist in the daily management of dispatch schedules of field technicians to customer facilities, factoring in customer requirements, technician experience, type of repair and location. This position will also provide processing for billing and payrolling of work performed and time to be paid.

Requirements

Heavy background in administrative support of a dispatch role
Prior experience dispatching Service Technicians in construction especially HVAC equipment industry preferred, or other comparable industry
Strong communication, organizational & time management skills
Ability to work in a fast paced environment, juggling & prioritizing multiple tasks at a time.
Strong problem-solving skills, strong sense of responsibility, self-motivated with the ability to work as part of the service team.
Driven attitude with solid work ethic, and eagerness to take on whatever demands arise
Computer literacy

Responsibilities

Answer phone calls from customers and record all needed information for technicians to start repairs.
Communicate each day with Service Technicians on progress of service call status and update schedule accordingly
Communicate with customers about technician ETAs, keeping open lines of communication to provide updates as necessary
Resolve customer issues/problems
Follow up on all outgoing shipments (sales orders, job parts, etc…)
Coordinate all service Technicians travel arrangements per schedule
Accurately open work orders in our software System with information given by the customer and/or field personnel, including correct Purchase Order (PO) number or account number the job is charged to.
Use scheduler program to maintain a log of all field technicians’ location at any given time.
Review timecards to make sure all time charged is in the correct segment / work order. Help enforce timecards and service reports being turned in on time.

Benefits

Health Insurance: 4 plans available to choose from with Rx coverage
Heath Saving Account (HSA) and Flexible Spending Accounts (FSA) options available
401(k) Retirement Plan with company match up to the first 6% of employee contributions and immediate vesting
Dental insurance: 2 plans available to choose from
Vision insurance
Company-paid Life insurance
Company-paid Short-Term & Long-Term Disability coverage
Weekly pay with direct deposit
Start with 104 hours of Paid Days Off + 10 Paid Holidays
Tuition Reimbursement
Work in a true team environment with employees who are passionate about what they do