Service Coordinator - Edmonton and Area

Finning•Edmonton, AB

20d•Onsite

About The Position

Our service coordinators are responsible for supporting the customer administrative process including document control, internal and customer communications, service excellence governance and other work order activities. You track and report work progress from creation of the service request through to repair execution to final review activities. Ready to Drive Service Excellence? Join Us as a Service Support Coordinator! At Finning, you’ll play a key role in delivering Service Excellence for our customers. This is your opportunity to work in a dynamic environment where your organizational skills and attention to detail directly impact customer satisfaction and operational success. You’ll gain exposure to project coordination, risk management, and customer communication—all while building a career with a global leader in heavy equipment solutions.

Requirements

Strong communication and organizational skills.
Ability to manage multiple priorities and assess risks.
Proficiency in Microsoft Office and Salesforce.
2–4 years in coordination, project management, or service roles (construction, oilfield, dealership experience an asset).

Nice To Haves

construction experience
oilfield experience
dealership experience

Responsibilities

Coordinate all aspects of Maintenance Customer Orders (MCO)—from initiation to closure.
Keep projects on track by managing documentation, schedules, and stakeholder communication.
Identify risks, escalate issues, and ensure smooth execution of repairs.
Validate documentation and ensure compliance with Service Excellence standards.
Communicate proactively with internal teams and customers to keep jobs moving.