Service Technician - Edmonton

Medline Industries, LP • Edmonton, AB

5d • CA$58,100 - CA$87,100 • Onsite

About The Position

This position is responsible to ensure that customer’s on-site dental equipment is operating properly. Work mainly focuses on troubleshooting and repairing of equipment, as well as supporting the installation of equipment and the sales of maintenance contracts.

Requirements

• Minimum of 3 years’ experience repairing equipment
• Experience in mechanical, electrical, electronic, pneumatic, hydraulic and/or plumbing
• Excellent customer service skills
• Aptitude for problem solving
• Able to prioritize and organize work schedule with limited supervision
• Strong verbal and written communication skills
• Daily travel between dentists’ offices throughout the territory
• Valid Canadian or equivalent driver’s license and a good driving record
• Available to work evening and weekends to support emergency call outs
• Periodically required to travel overnight to provide support to clients
• Able to lift heavy equipment (up to 50 lbs.)
• Manual dexterity to operate hand and small power tools

Nice To Haves

• Dental Equipment Manufacturer certification training a huge asset
• Certification, Diploma or Degree in mechanical, electrical, small machine repair etc. is an asset

Responsibilities

• Maintain a high level of client service by responding promptly to service requests, following through on commitments to customers and internal colleagues, listening to customer issues, communicating client service information with the Sales Representatives and the Service Coordinators, and completing work orders.
• Maintaining appropriate tools, supplies and parts within vehicle.
• Maintain client equipment by documenting equipment issues and completed repairs, diagnosing equipment issues and arranging for required parts, supplies or tools, communicating equipment issues and recommended repairs to the customers, adjusting, repairing or calibrating equipment based on manufacturer’s specifications, and following through on maintenance contracts.
• Supports new equipment installations by providing follow up support within committed timelines, verifying equipment is set to manufacturer’s specifications.
• Selling maintenance contracts.
• Maintain a safe and respectful environment by reporting incidents, injuries or near misses, conducting oneself in accordance with Sinclair’s policies, and participating in ongoing educational programs.

Benefits

• RRSP with a company match
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
• Career growth and training programs
• Open communication with Senior Leaders
• Employee referral program
• Recognition programs
• Social activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree