Service Coordinator Supervisor

Commonwealth of Massachusetts•Brockton, MA

1d•Onsite

About The Position

The Department of Developmental Services (DDS) is hiring a Services Coordinator Supervisor (Human Service Coordinator II) for its Southeast Region at the Brockton Area Office. The Supervisor directly oversees six Human Service Coordinator I staff, assigning cases as needed, providing support with crisis management and conflict resolution, facilitating Individual Service Plan (ISP) development, managing Meditech and the Home and Community Services Information System (HCSIS), and coordinating supports for individuals. The position also trains new HSC I staff and helps cover vacant HSC I positions. The Supervisor ensures ISP components and contracted services are completed in accordance with DDS practices and regulations; responds to urgent requests and makes routine referrals; and consults with provider agencies and family members to support communication and resolve critical issues. The role participates in provider meetings and service planning, serves on the Area Office Management Team and Risk Management Committee, helps maintain automated data systems and related projects, and serves on the Area’s Massachusetts Comprehensive Assessment Profile (MassCAP) Team to perform assessments that inform service prioritization. This is a full-time, 37.5-hour-per-week, first-shift position, Monday through Friday, 8:45 a.m. to 5:00 p.m., with Saturday and Sunday off. Travel may be required based on assignment. Applicants need at least four years of full-time or equivalent part-time case management or clinical/therapeutic experience, or an equivalent combination of experience and the stated substitution. A bachelor’s degree or higher in a related field may substitute for two years of required experience. A current, valid motor vehicle driver’s license at the class level specific to the assignment is required for incumbents who elect to use a motor vehicle for travel.

Requirements

At least four years of full-time, or equivalent part-time, case management or clinical/therapeutic experience, or an equivalent combination of experience and the stated substitution.
Must be at least 18 years of age.
For incumbents who elect to use a motor vehicle for travel, a current and valid motor vehicle driver's license at a class level specific to the assignment is required.
A bachelor's degree or higher in a related field may substitute for two years of the required experience.

Nice To Haves

Experience working with individuals with intellectual disabilities, families, guardians, providers, and other stakeholders within the DDS community.
Good interpersonal skills.
Good computer skills and familiarity with Meditech and the Home and Community Services Information System (HCSIS).
Competency in basic computer skills, including word processing, database management, and email.
Strong supervisory experience in a clinical capacity.

Responsibilities

Directly supervise six Human Service Coordinator I staff, assign cases as needed, and support staff with crisis management and conflict resolution.
Facilitate Individual Service Plan (ISP) development, manage Meditech and HCSIS, and coordinate supports for individuals.
Train new Human Service Coordinator I staff and assist in covering vacant HSC I positions.
Ensure ISP process components and contracted services are completed in accordance with DDS practices and regulations.
Respond to urgent requests and complete routine referrals to area programs and services.
Provide support and consultation to local provider agencies and family members, including helping Service Coordinators facilitate cooperative communication and resolve critical issues.
Participate in provider meetings and service planning; serve on the Area Office Management Team and Risk Management Committee.
Work with the Area Director and Assistant Area Director to maintain automated data systems, compile statistics, and manage related Area Office projects.
Serve on the Area’s Massachusetts Comprehensive Assessment Profile (MassCAP) Team and perform assessments to inform service prioritization.