Service Coordinator

Pico Propane•Oakland Park, FL

3d•Onsite

About The Position

Pico Propane is looking for a pro-active, detailed and driven Service Coordinator to join the team at our Fort Lauderdale location. The Service Coordinator plays a key role in scheduling service appointments, setting up new accounts, and supporting billing, collections, and permitting, in addition to keeping systems up to date with accurate and current information. A successful Service Coordinator should have strong interpersonal communication skills with a customer-first mindset, and be highly self-sufficient and goal oriented.

Requirements

Excellent interpersonal, customer service, and problem-solving skills
Service-oriented and able to resolve customer concerns
Proficient computer skills with the ability to learn new software
Attentiveness and patience
Ability to multi task and be flexible with strong organizational skills
Proficient in Microsoft Office suite to include Excel and Word
High school diploma or equivalent
Minimum two (2) years of customer service experience
Must pass pre-employment screening and background check

Nice To Haves

Experience with Cargas or similar billing/dispatch software preferred
Experience in the oil and propane industry and/or HVAC/Construction type industry (preferred but not required)
Notary Public commission (preferred)

Responsibilities

Organizes, schedules and dispatches appointments for service requests
Interacts with customers (contractors, builders and home owners) via telephone, email, or in person to communicate and coordinate service schedules and ensure appropriate actions are taken to resolve customer concerns
Sets up new customer accounts and maintains accurate account records, including details of inquiries, complaints, or comments
Ensures work orders are posted and accounts are billed correctly and in a timely manner
Assists with collections by following up on past due accounts and working with customers toward payment resolution
Coordinates permitting for new installations, maintenance, and other projects requiring permits, including preparing applications and tracking approvals
Supports new construction installs and projects by scheduling site surveys, keeping each project file up to date, and maintaining Cargas accounts
Manages the work with subcontractors and ensures correct and timely billing
Performs general administrative duties such as data entry, filing, answering phones, and preparing reports
Monitors inventory levels, including tank monitors, and submits requests for additional supplies to Plant Manager
Performs other related duties as assigned