Service Coordinator

Houston Housing Authority•Houston, TX

1d•Onsite

About The Position

The Service Coordinator assists Houston Housing Authority families and individuals in overcoming barriers to gainful employment and economic self-sufficiency. The position conducts resident interviews and needs assessments, develops service plans, provides case management and counseling, and connects residents with community resources and supportive services. The role also coordinates outreach and human-service programs, encourages resident participation in training and employment programs, and evaluates program effectiveness. The position reports to the Assistant Director, Economic Initiatives and has no supervisory responsibility. Employment is contingent upon the availability of grant funding.

Requirements

A bachelor's degree in Sociology, Psychology, or a related field is preferred; five years of related case management experience with low-income individuals may be substituted for the degree requirement.
Bondable.
Valid Texas driver's license, or ability to obtain one within the first 30 days of employment.
Eligible for coverage under Houston Housing Authority fleet auto insurance.
Knowledge of pertinent HUD regulations, public housing management, and Houston Housing Authority policies and procedures.
Good interpersonal, written, and oral communication skills.
Ability to motivate clients through individual or group counseling.
Ability to develop and maintain relationships with community groups, educational institutes, resident councils, residents, and employees.
Comprehensive knowledge of social work and community-agency resources.
Ability to work independently under considerable pressure with minimal supervision while maintaining effective and accurate performance.
Willingness and ability to travel 15–25% of the time and have dependable transportation.
Ability to work unusual hours exceeding 40 hours per week when needed for resident activities.

Nice To Haves

Fluency in English and Chinese, Vietnamese, Cantonese, or Spanish is preferred.
A bachelor's degree in Sociology, Psychology, or a related field is preferred.

Responsibilities

Conduct interviews with Houston Housing Authority residents and assess their needs.
Help families create plans for economic self-sufficiency, employment, or entrepreneurial opportunities.
Provide individual, family, and small-group assistance, counseling, and support to help clients address personal, social, and environmental barriers.
Refer clients to community resources and organizations, and follow up on referrals and service plans.
Compile and maintain client records, household files, statistics, and reports.
Visit residents in their homes and at Houston Housing Authority properties; conduct office visits and telephone contact.
Develop methods to encourage resident participation in training and employment programs.
Coordinate human-service programs, including outreach, information and referrals, and evaluation of program effectiveness.
Develop and maintain community resources and referral systems, and serve as a liaison with support-service providers.
Support residents experiencing crises and foster constructive relationships between residents and the Houston Housing Authority.
Attend meetings with Primary Partners, United Way, and other community resources; maintain links with civic, community, and social-service organizations.
Prepare informational packets for new residents, including resource listings and emergency and medical contacts.
Perform case management, including rent assistance, needs assessments, action plans, appointment setting, and periodic home or telephone contact.
Conduct resident and community surveys and evaluate results; maintain systems to track resident information and referrals.
Visit training programs to assess their effectiveness and recommend supportive services based on resident needs.
Coordinate transportation for field trips and accompany residents.
Perform other duties as assigned.