Service Coordinator Supervisor
About The Position
Service Coordinator Supervisors assist with daily intake and referral processes to set clients up for services and coordinate their in-home care needs in compliance with Federal and State regulations, Managed Care Organization (MCO) program rules, and contract requirements. They supervise and maintain caseloads of clients enrolled in Medicaid programs and conduct regular check-ins to update care plans when clients’ needs change. The role provides leadership and training to staff, oversees daily operations and client advocacy, collaborates with stakeholders, and handles reporting, escalated complaints, complex service programs, and special projects. Supervisors may conduct client assessments and home visits and represent the company at stakeholder meetings, health fairs, and provider fairs. The position is based in an office environment and requires use of a computer, telephone, and other office equipment. The role may involve frequent interruptions and occasional lifting up to 20 pounds.
Requirements
- Bachelor’s degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or a related field preferred.
- Three years of experience working with individuals with disabilities or older adults preferred.
- A combination of education and experience may qualify.
- Ability to work flexible and/or extended hours, if needed, to meet job requirements.
Nice To Haves
- Leadership experience preferred.
- Bilingual ability preferred in various locations.
- Bachelor’s degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or a related field preferred.
- Three years of experience working with individuals with disabilities or older adults preferred.
Responsibilities
- Supervise and maintain a caseload of clients enrolled in Medicaid programs.
- Oversee clients’ in-home care needs in compliance with Federal and State regulations, MCO program rules, and contract requirements.
- Supervise daily intake and referral processes to support business growth and development.
- Provide leadership and training to staff; train and oversee employees.
- Promote cohesiveness in the office and supervise day-to-day operations and client advocacy.
- Collaborate with stakeholders regarding service delivery.
- Comply with applicable legal requirements, standards, policies, and procedures.
- Conduct advanced reporting and oversight activities.
- Handle complex service programs and special projects, including large-scale enrollments and transitions as needed.
- Maintain the skills and knowledge needed to coordinate workflow.
- Market services to referral sources.
- Participate in professional development and training activities.
- Prioritize and multitask effectively and provide excellent customer service to internal and external clients.
- Represent the company at stakeholder meetings, health fairs, and provider fairs.
- Supervise deliverables and ensure timely completion of projects.
- Enroll clients and employees in services, web portal, and EVV systems as needed.
- Conduct necessary client assessments and home visits.
- Handle escalated complaints.
- Communicate effectively, including public speaking.
- Demonstrate dependability, effective problem-solving and decision-making, and computer efficiency.
- Perform other duties as assigned.
Benefits
- Professional training and development opportunities.
- Medical, dental, and vision insurance, based on position and employment status.
- Vacation accrued at 3.07 hours per pay period, available to use when accrued.
- Profit-sharing for employees in good standing.
- Two paid floating holidays.
- Nine paid federal holidays.
- Paid safe sick time accrued at one hour per 30 hours worked, available to use when accrued.
- Instant Earnings Option.
- 401(k) retirement plan with discretionary company match.
- Company-paid life insurance.
- Supplemental life, accident, critical illness, and hospital benefits.
- Short- and long-term disability.
- Paid parental leave.
- Flexible spending account.
- Employee assistance program.
- Pet insurance.
- Rewarding work helping others in a team-oriented environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
