Service Coordinator Supervisor

Consumer Direct Care Network•Albuquerque, NM

1d•Onsite

About The Position

Service Coordinator Supervisors oversee daily intake and referral processes and coordinate in-home care needs for clients enrolled in Medicaid programs. They maintain and supervise client caseloads, conduct regular check-ins, and update care plans when clients’ needs change. The role ensures services comply with Federal and State regulations, Managed Care Organization program rules, and contract requirements. The supervisor provides leadership and training to staff, oversees day-to-day operations and client advocacy, collaborates with stakeholders, manages complex programs and special projects, and represents the company at stakeholder and provider events. The position is based in an office environment and may involve client assessments and home visits. Flexible or extended hours may be needed to meet job requirements. Consumer Direct Care Network provides home and community-based services in 14 states to support older adults and individuals with disabilities in living independently. The company describes a collaborative, caring workplace with professional development opportunities. Eligible employees may receive benefits depending on position and employment status.

Requirements

Three years of experience working with individuals with disabilities or older adults preferred.
Ability to work flexible and/or extended hours, if needed, to meet job requirements.
Computer efficiency.
Effective communication, problem-solving, and decision-making skills.
Ability to prioritize and multitask effectively.

Nice To Haves

Bachelor’s degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or a related field preferred.
Leadership experience preferred.
Bilingual ability preferred in various locations.
A combination of education and experience may be considered.

Responsibilities

Supervise and maintain a caseload of clients enrolled in Medicaid programs.
Oversee clients’ in-home care needs in compliance with Federal and State regulations, MCO program rules, and contract requirements.
Supervise daily intake and referral processes to support business growth and development.
Provide leadership and training to staff; train and oversee employees.
Promote cohesiveness in the office and supervise day-to-day operations and client advocacy.
Collaborate with stakeholders regarding service delivery.
Conduct advanced reporting and oversight activities.
Handle complex service programs and special projects, including large-scale enrollments and transitions as needed.
Coordinate workflow and maintain the skills and knowledge needed for the role.
Market services to referral sources.
Participate in professional development and training activities.
Prioritize and multitask effectively, demonstrate dependability, and use effective problem-solving and decision-making skills.
Provide excellent customer service to internal and external clients.
Represent the company at stakeholder meetings, health fairs, and provider fairs.
Supervise deliverables and ensure timely completion of projects.
Enroll clients and employees in services, web portal, and EVV systems as needed.
Conduct necessary client assessments and home visits as necessary.
Handle escalated complaints.
Communicate effectively and be comfortable with public speaking.
Comply with applicable legal requirements, standards, policies, and procedures.
Perform other duties as assigned.