Service Coordinator - Pressure Protection

John H. Carter Company, Inc.•Geismar, LA

3d•Onsite

About The Position

The Service Coordinator - Pressure Protection role involves managing customer correspondence, supporting various departments, and ensuring customer satisfaction. This position requires timely handling of inquiries, research for repair parts, and alignment with production teams. The role also includes supporting accounting with invoice and return issues, upholding customer commitment standards, and collaborating with product principals. Additionally, the coordinator will participate in training, an on-call rotation, and procurement of product information. A key aspect is maintaining strong customer relationships and ensuring regular attendance.

Requirements

Ability to receive and handle correspondence from external and internal customers in a timely manner.
Skills in managing RFQ's, factory support, and delivery expediting.
Capability to research and identify necessary repair parts based off of past histories.
Ability to ensure that inside efforts are aligned with the production team.
Proficiency in supporting accounting departments with problem invoices, returns, and general customer account information.
Understanding and ability to ensure that JHC TCC (Total Customer Commitment) standards are upheld at all times.
Willingness to work closely with and support JHC product principals when required.
Commitment to attend and participate in required trainings.
Willingness to participate in the after hour and weekend ‘On-Call’ rotation.
Ability to procure product and product information for customers.
Ability to be a team player and work well as a group.
Skill in accurately completing quotes, order entry, and purchase orders.
Ability to build and cultivate solid relationships.
Regular and predictable attendance is essential.

Responsibilities

Receive and handle correspondence from external and internal customers in a timely manner.
Manage RFQ's, provide factory support, and expedite deliveries.
Research and identify necessary repair parts based on historical data.
Ensure inside efforts are aligned with the production team.
Support the JHC accounting department with problem invoices, returns, and customer account information.
Uphold JHC TCC (Total Customer Commitment) standards.
Work closely with and support JHC product principals.
Attend and participate in required trainings.
Participate in the after-hour and weekend ‘On-Call’ rotation.
Procure product and product information for customers.
Be a team player and work effectively in a group.
Accurately complete quotes, order entry, and purchase orders.
Build and cultivate solid relationships with customers.
Maintain regular and predictable attendance.