Service Coordinator II

trane technologies • Garfield Heights, OH

28d • $36,300 - $76,800 • Hybrid

About The Position

Trane Technologies is hiring a Service Coordinator II in Valley View, Ohio. The role plans, coordinates, controls, and directs operational resources to support the execution of service agreements and repair work. The coordinator secures appropriate labor and materials so work is completed within financial standards, and regularly communicates with customers, Field Technicians, and Service Managers to coordinate job priorities.

The position is onsite Monday through Thursday. On Fridays, employees may choose their work location based on work needs.

Requirements

• Certificate or degree from a college or technical school and one year of related experience and/or training; or a high school diploma/GED and three years of related experience and/or training.
• Excellent customer service skills and comfort and effectiveness communicating by phone.
• Organization skills and the ability to multitask and prioritize daily interruptions.
• Strong attention to detail and ability to work in a fast-paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime and weekends as required.

Nice To Haves

• Familiarity with the operation of Energy Management Systems, HVAC Systems, and/or Temperature Controls.

Responsibilities

• Coordinate service resources, dispatch personnel, and assign team members to projects.
• Schedule personnel, materials, subcontractors, and equipment according to project needs, skill sets, and availability.
• Communicate with Project Managers and the HVAC Field Technician Supervisor to assign and dispatch Controls Technicians and HVAC Technicians.
• Coordinate operational interactions with the Parts Department and Acquisition as needed.
• Maintain customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests.
• Generate work orders, review project paperwork, forward project paperwork to Project Administrators, and generate reports.

Benefits

• Health insurance and holistic wellness programs with incentives, beginning on day one.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs, tuition assistance, and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED