HSS Service Coordinator - Field Based in Central Houston, TX (610 Inner Loop)

UnitedHealth Group • Houston, TX

2d • Hybrid

About The Position

In this HSS Coordinator role, you will be an essential element of an Integrated Care Model by relaying the pertinent information about member needs and advocating for the best possible care available, and ensuring they have the right services to meet their needs. This is a Field Based position with a Home-Based office. Areas: Central Houston, Harris County, TX market within the 610 Loop. If you reside within 30 miles within 610 Inner-Loop, you will enjoy the flexibility to telecommute as you take on some tough challenges.

Requirements

• High School Diploma/GED
• Must meet one of the following: 3+ years of experience working with ABD/SSI population within a clinical healthcare role OR Associate's degree with 3+ years of clinical experience OR Unrestricted LPN/LVN license in the state of TX with 3+ years of clinical experience OR CHW certification with 3+ years of clinical experience
• Intermediate level of proficiency with Microsoft Office, including Word, Excel, and Outlook
• Driver license and access to reliable transportation and the ability to travel up to 75% in this ‘assigned area’ to visit Medicaid members in their homes and/or other settings, including community centers, hospitals, nursing facilities or providers' offices
• High speed internet in place of residence
• Reside within 30 miles, Central Houston, Inner-Loop 610, TX

Nice To Haves

• LVN/LPN License in state of Texas
• Previous experience in care coordination or case management within a managed care, health plan setting
• Reside within commutable distance of assigned duties
• Ability to work on Service Plan
• Ability to create, edit, save and send documents, spreadsheets and emails
• Lives within 20 miles of zip codes - 77002, 77003, 77004, 77005, 77011, 77012, 77021, 77023, 77025, 77031, 77071, 77074, 77077, 77081, 77401

Responsibilities

• Assess, plan, and implement care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care
• Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services
• Manage the care plan throughout the continuum of care as a single point of contact
• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
• Advocate for patients and families as needed to ensure the patient’s needs and choices are fully represented and supported by the health care team
• Visit members in their homes and/or other settings including community centers

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED