Field Service Engineer - Houston, TX
About The Position
Reporting to the Regional Service Manager, the Field Service Technician is responsible for providing front‑line technical service and support to customers while delivering a consistently high level of customer satisfaction. This is a home‑based role supporting customers throughout the Greater Houston, TX area with regional travel. In this role, a typical day will look like: Install, maintain, troubleshoot, and repair Videojet coding and marking equipment at customer facilities Travel throughout the greater Houston territory to support manufacturing customers, with most work completed during the day and limited overnight travel Diagnose mechanical, electrical, and software‑related issues and deliver effective, timely solutions Build strong, trusted relationships with customers by acting as a technical advisor and problem solver Support business growth by identifying opportunities to promote service agreements and newer technology solutions Travel is primarily regional within the Houston area and is planned in advance to allow flexibility in managing schedules, routes, and customer visits. Overnight travel is occasional and not routine.
Requirements
- Willingness to travel within the assigned territory, including occasional overnight travel
- Up to two years of technical, mechanical, electrical, or field service experience
- Basic computer and technical proficiency (email, mobile applications, Microsoft Word)
- Ability to comply with customer safety requirements, PPE standards, and site access policies
- Valid driver’s license with the ability to safely operate a company vehicle
Responsibilities
- Install, maintain, troubleshoot, and repair Videojet coding and marking equipment at customer facilities
- Travel throughout the greater Houston territory to support manufacturing customers, with most work completed during the day and limited overnight travel
- Diagnose mechanical, electrical, and software‑related issues and deliver effective, timely solutions
- Build strong, trusted relationships with customers by acting as a technical advisor and problem solver
- Support business growth by identifying opportunities to promote service agreements and newer technology solutions
Benefits
- Company vehicle, laptop, phone, and uniform
- Medical, dental, vision, and 401(k) with company match starting Day 1
- Comprehensive onboarding and advanced technical training
- Ongoing professional development and career growth opportunities
- Paid parental leave
- Employee Assistance Program (legal, financial, and counseling resources)
- PTO
- Health benefits
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
