Service Coordinator and Dispatcher HVAC

Dave's Heating and Air Conditioning • Sterling, VA

2d • Onsite

About The Position

We are seeking an energetic and goal-oriented Service Coordinator and Dispatcher for our HVAC team. This role is ideal for someone who thrives in a fast-paced environment, enjoys taking initiative, and is driven to achieve results. At Dave's, we pride ourselves on being a well-respected, family-owned business with over 50 years of experience in helping customers feel comfortable in their homes. We offer high income potential, opportunities for growth, and a supportive team environment. If you have a passion for service, safety, and desire a long-term career with development opportunities, Dave's could be your new home.

Requirements

• 2+ years of customer service experience, preferably in a fast paced environment
• Strong ability to multi-task and be able to learn new skills
• Willing to provide honest feedback so Dave’s may better serve our customer and our teammates
• The ability to quickly learn software/programs as we use the best technology available

Nice To Haves

• HVAC and Service Titan experience a plus
• Ability to establish rapport with your customers
• Receive joy and satisfactions through taking care of others

Responsibilities

• Manage your customer’s experience to create your “Customer’s for Life”
• Hold yourself accountable for exceeding your goals
• Participate actively and positively in all training exercises and team meetings
• Work across teams to ensure everyone delivers a Memorable Service Experience
• Willing and able to work evenings and weekends as needed
• Dispatching HVAC technicians to customer locations
• Coordinating service appointments and schedules
• Communicating with customers regarding service details and updates
• Utilizing technology to enhance customer experience and operational efficiency

Benefits

• Health and Dental insurance
• Employee discount on HVAC Products and Services
• Paid Vacation time
• Referral program
• The opportunity to do what you love and to be respected
• High income potential and opportunities for growth
• A strong base of long-term Membership customers
• In-house Sales and Technical support to maximize outcomes
• Top-end technology to enhance the customer experience
• Job stability, strong pay, benefits and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed