HVAC Dispatcher
About The Position
We're hiring an HVAC Service Coordinator/Dispatcher to manage scheduling, technician dispatch, and day-to-day communication between our field teams, customers, and project partners. This is a critical role that keeps operations running smoothly, ensures accurate project coordination, and maintains strong customer relationships — including support on special projects work. If you're organized, comfortable juggling multiple priorities, and have a background in service dispatching or office coordination, this is a strong opportunity to join a respected HVAC company with long-term stability and great benefits.
Requirements
- 3+ years of office coordination or dispatching experience (HVAC or trades preferred)
- Strong communication skills and professional customer service approach
- Ability to manage schedules, prioritize tasks, and respond quickly to changing needs
- Familiarity with HVAC service operations and terminology a plus
- Proven accuracy and attention to detail in timekeeping and documentation
- Proficient in Microsoft Word, Excel, Outlook
- Able to work well with teams and handle deadlines under pressure
Responsibilities
- Receive and respond to all client inquiries, service calls, and after-hours requests
- Prioritize incoming service tickets and dispatch field technicians accordingly
- Schedule preventive maintenance visits, repairs, and equipment startups
- Act as liaison between the office and assigned field technicians
- Maintain and update the dispatch board, open call reports, and work notes
- Monitor open work orders and ensure timely resolution and documentation
- Follow up on customer issues and ensure satisfaction
- Coordinate monthly maintenance workload and provide updates
- Invoice completed jobs and communicate job status with clients
- Order and track job materials
- Manage quotes and proposals — track from generation through job execution
- Align workflow with general contractors and subcontractors
- Coordinate billing and vendor invoicing with the Project Manager and Foreman
- Prepare weekly technician time reports; verify hours and expenses
- Enhance service efficiency through continuous improvement
- Support a strong safety culture by reminding technicians to use PPE and lift protection
Benefits
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Short-term disability
- Career development and long-term opportunity with a solid team
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
