Service Coordinator / Administrator

AIR Control Concepts•Charleston, SC

1d•$65,000 - $80,000

About The Position

AIR Control Concepts is a community of companies specializing in commercial HVAC representation, combining regional expertise and resources to provide service, safety, and efficiency across healthcare, commercial, and residential sectors. The Service Coordinator / Administrator supports the day-to-day operations of the Service department and serves as a business partner to the Area Service Leader. The role combines resource coordination and service administration, with a strong emphasis on the financial and business side of service operations. The position helps monitor billing and invoicing, review costs and revenue, support month-end close, identify outstanding financial items, and ensure completed service work is documented and processed accurately. The coordinator connects daily service activities with the department’s financial performance and supports a growing team of Service Technicians. The position requires independently managing administrative and financial priorities, working with field and office employees, and adapting to changing systems, processes, and responsibilities. Applicants must be legally authorized to work in the United States; employment-based visa sponsorship is not available.

Requirements

At least 5 years of experience in service coordination, service administration, operations administration, or a similar role.
Previous experience supporting the financial or business side of a service-based operation.
Strong business and financial acumen, including understanding of billing, invoicing, revenue, costs, work orders, and month-end processes.
Ability to review financial and operational information, recognize discrepancies, and identify priorities.
Ability to understand how completed service work, documentation, billing, costs, and revenue connect to overall department performance.
Ability to independently manage financial and administrative priorities and follow them through to completion.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Excellent communication skills and ability to partner effectively with field and office employees.
Patient and collaborative approach to supporting a field-focused leader with administrative and financial processes.
Proficiency with Microsoft Office, including Excel.
Experience with ERP, service management, accounting, or similar business software.
Comfort working through changing business processes, systems, and priorities.
Legally authorized to work in the United States; the company does not provide employment-based visa sponsorship.
A college degree is not required; relevant workplace experience is the primary consideration.

Nice To Haves

Experience helping prepare a department or business unit for month-end close is highly preferred.
Previous experience in a service or field-service environment is preferred.
Previous experience with software, ERP, or platform conversions is preferred.

Responsibilities

Partner with the Area Service Leader to manage the administrative, operational, and financial needs of the Service department.
Help the Area Service Leader understand and prioritize the department’s business and financial responsibilities.
Coordinate service resources and provide administrative support for Service Technicians.
Assist with technician scheduling, service priorities, customer needs, and daily service activities.
Ensure completed work orders and supporting documentation are accurate and ready for billing.
Assist with customer billing and invoicing, and follow up on items that could delay billing or month-end close.
Track and review service revenue, costs, billing, invoices, and other financial information related to department performance.
Support month-end close by identifying outstanding work orders, billing items, costs, documentation, and other financial priorities.
Establish priorities with the Area Service Leader leading into month-end and follow outstanding items through completion.
Review financial and operational information for accuracy and identify discrepancies, missing information, or items requiring attention.
Maintain spreadsheets, reports, and tracking tools that provide visibility into the department’s financial and operational performance.
Connect daily service activity with its impact on billing, revenue, costs, and overall department performance.
Maintain accurate service records, work orders, customer documentation, and operational information.
Independently identify and manage administrative and financial priorities, following through without constant direction.
Follow up with technicians, customers, vendors, leadership, and internal departments to advance service and financial items.
Use ERP and service management systems to maintain accurate operational and financial information.
Support upcoming software, platform, and process changes, including system and platform conversions as needed.
Adapt as responsibilities and processes evolve during operational change.
Provide additional administrative, operational, and financial support to the Service department as needed; other duties may be assigned if reasonable, job-related, and consistent with the position’s scope, level, and classification.