Service Coordinator 3 - 1781

CENTRAL COUNTIES CENTER FOR MENTAL•Belton, TX

25d•$25•Onsite

About The Position

Serves as the working team lead for General Revenue (GR), Community First Choice (CFC), and Texas Home Living (TxHmL) service coordination within the Local Intellectual and Developmental Disability Authority (LIDDA). The role coordinates daily workflow, provides technical assistance and staff coaching, reviews documentation, monitors quality, and supports coverage to promote timely, accurate, person-centered services for individuals with intellectual and developmental disabilities. The position may carry a reduced caseload or provide temporary direct service coordination during vacancies, absences, or other coverage needs. Caseload assignments are determined by the LIDDA Manager based on team lead duties, coverage needs, and program requirements; coverage may include Home and Community-Based Services (HCS) and other LIDDA activities. The position provides functional work direction and reports performance or compliance concerns to the LIDDA Manager. Hiring, discipline, and final performance management decisions remain with the designated supervisor. Any additional supervisory or approval authority must be expressly delegated by authorized Center management. This community-based position has a CCS worksite as its designated home base and requires regular on-site presence; it is not designed as fully remote. Frequent daily driving within the catchment area is required, with possible travel to five service counties and occasional travel outside the catchment area for training or cases with extenuating circumstances. The position follows an 8–5 workday or agreed-upon hours, with regular attendance, dependability, and promptness required. Starting salary is $25.33, with the maximum starting salary dependent on qualifications.

Requirements

Bachelor’s or advanced degree from an accredited college or university in psychology, social work, or a related social-services area.
Knowledge of LIDDA responsibilities and GR, CFC, and TxHmL service coordination practices, including assessment, person-directed planning, monitoring, documentation, and service access.
Ability to interpret and consistently apply applicable HHSC rules, contracts, handbooks, Medicaid and managed-care requirements, and Center policies and procedures.
Knowledge of person-centered planning, informed choice, individual rights, community-based services, trauma-informed care, cultural sensitivity, and supports for individuals with IDD.
Ability to learn and apply trauma-informed practices within the scope of the position.
Ability to organize competing deadlines, monitor multiple caseloads and work queues, establish priorities, and identify compliance risks before deadlines are missed.
Ability to objectively review documentation, explain required corrections, provide constructive mentoring, and follow through on assigned corrective actions.
Ability to analyze information, identify patterns, solve problems, and make sound recommendations within assigned authority.
Ability to facilitate planning meetings, case consultations, and training activities.
Ability to respond appropriately and promptly to individual crises, health and safety concerns, service interruptions, and other urgent situations.
Proficiency with EHR systems, Microsoft Outlook, Teams, Word, Excel, and other systems required by the Center or HHSC.
Ability to work independently, maintain confidentiality, adapt to changing priorities, and complete accurate work within required timeframes.
Effective verbal and written communication skills.
Ability to plan and perform work effectively and efficiently and implement directives without constant supervision.
Maintain professional appearance and conduct when representing the Center.
Ability to work cooperatively and productively with the supervisor, individuals receiving services, families, legally authorized representatives, coworkers, and other partners.
Ability to establish and maintain effective working relationships with staff, agencies, and the public using tact, courtesy, and sound judgment.
Valid driver’s license and acceptable driving record, maintained throughout employment.
Regular attendance and reliability.
Ability to sit, stand, and walk for extended periods; see, hear, and communicate effectively; use a computer, telephone, and standard office equipment for prolonged periods; perform repetitive tasks such as typing, filing, and data entry; and lift and/or move up to 15 pounds.
Ability to interact professionally and in a customer-focused manner with consumers, staff, and the public, including responding to challenging or unpredictable situations and safely de-escalating interactions in accordance with training and Center policies.
Ability to perform essential job functions safely and effectively, with or without reasonable accommodation, including maintaining professionalism, sound judgment, appropriate interpersonal interactions, concentration, and effective responses in stressful or crisis situations.
Ability to work in an environment with frequent interruptions and changing priorities and perform essential functions in accordance with the Americans with Disabilities Act (ADA).

Nice To Haves

Relevant IDD service coordination experience, particularly with GR, CFC, TxHmL, or HCS programs.
Experience mentoring or training staff, reviewing documentation, or performing quality-review activities.

Responsibilities

Serve as the first point of contact for routine GR/CFC and TxHmL program, workflow, documentation, and electronic-system questions from service coordinators.
Assist in coordinating daily work assignments, coverage, and workload priorities with the LIDDA Manager, including support for vacancies, absences, urgent needs, and high-priority assignments.
Monitor caseload distribution, work queues, upcoming contacts and reviews, renewals, authorizations, enrollments, transfers, suspensions, discharges, and other time-sensitive responsibilities.
Identify barriers to staff meeting requirements and promptly elevate unresolved timeliness, quality, health and safety, or compliance risks to the LIDDA Manager.
Provide technical assistance on GR/CFC and TxHmL processes, including enrollment, assessment, discovery, person-directed planning, service monitoring, reassessment, contacts, continuity of services, and transitions.
Support service coordinators in addressing health, safety, rights, access, provider-performance, and continuity-of-care concerns; escalate urgent and reportable matters as required by law, contracts, and Center policy.
Promote informed choice, person-centered practices, individual rights, community inclusion, and natural and community supports in service-planning assistance.
Review assigned samples of plans, assessments, contacts, progress notes, and other records for completeness, timeliness, accuracy, person-centered content, and compliance with applicable requirements.
Track documentation errors, missed activities, and required corrections, and follow up with service coordinators until assigned corrective actions are completed.
Assist in monitoring trends in documentation, timeliness, productivity, service access, and caseload performance.
Assist with HHS and internal audits, corrective action plans, records requests, quality-improvement activities, and implementation of approved process changes.
Assist with onboarding and support of newly hired or transferred service coordinators through mentoring, case consultation, job shadowing, refresher training, and feedback.
Maintain practical job aids, checklists, workflow guides, and shared resources in collaboration with the LIDDA Manager, division leadership, and quality staff.
Reinforce documentation standards, productivity expectations, professional communication, and timely escalation; bring concerns to the LIDDA Manager with objective supporting information.
Participate in team meetings, case reviews, and training sessions as assigned.
Maintain a reduced caseload, perform direct service coordination, or provide temporary caseload coverage when assigned.
Conduct office, community, facility, and home-based contacts according to program requirements and individual needs.
Coordinate with provider services, internal and external partners, and HHS to resolve service barriers and support care.
Maintain required work-phone and email availability and respond within Center-established timeframes.
Complete time cards as scheduled and log in to the Center GPS system during work hours.
Enter and final-approve progress notes in the Electronic Health Record (EHR) within Center timelines.
Participate in the Random Moment Time Study as required, including completing required training.
Travel to service counties as needed and, at times, outside the catchment area for training or cases with extenuating circumstances.
Complete other duties as assigned.
Adhere to the Work Values and Behavior Addendum and demonstrate ethical values, trustworthiness, integrity, cooperation, accountability, cultural sensitivity, conflict resolution, problem solving, appreciation, and respect and dignity.
Complete required professional development, competency and cross-training, and continuing education required by professional standards and the Center.
Learn about and implement trauma-informed practices within the scope of the position.