Service Coordinator 2 - HCS IDD - 1578

CENTRAL COUNTIES CENTER FOR MENTAL•Belton, TX

13d•$21 - $22•Onsite

About The Position

Serves as the primary Service Coordinator for consumers on an assigned caseload in the Home and Community-based Services (HCS) and/or Texas Home Living (TxHmL) waiver programs. The role develops and evaluates Person Directed Plans (PDPs) based on consumers’ needs and preferences, facilitates planning meetings, assesses consumers, monitors services, and supports crisis prevention. The coordinator works with internal and external service providers and completes accurate documentation within unit and HHSC deadlines. This complex, journey-level social services position serves as a liaison between clients, families, and assistance or rehabilitative services. It operates under general supervision, with moderate latitude for initiative and independent judgment, and may include providing guidance to others. The position is based in Belton, Texas, and requires frequent daily driving within the service area, which includes five counties. Travel outside the catchment area may also be required for training or cases with extenuating circumstances. The stated workday is 8 a.m.–5 p.m., or agreed-upon hours. The role requires a relevant bachelor’s degree, an associate degree in a qualifying field, or a high school diploma/equivalent plus two years of paid or unpaid experience with people with intellectual or developmental disabilities. A valid driver’s license and acceptable driving record must be maintained. The organization expects staff to learn and apply trauma-informed practices, including cultural sensitivity.

Requirements

Bachelor’s degree in Psychology, Social Work, or a related social services area; or an associate degree in a social, behavioral, human services, or health-related field; or a high school diploma or state-recognized equivalent plus two years of paid or unpaid experience with individuals with intellectual or developmental disabilities.
Valid driver’s license with an acceptable driving record, maintained throughout employment.
Ability to facilitate planning team meetings and develop Person Directed Plans based on consumers’ and families’ or guardians’ needs and preferences.
Ability to assess consumer situations and revise plans accordingly, respond to crises promptly, and interview relevant people during the discovery process.
Ability to complete accurate plan and progress-note documentation within division deadlines.
Ability to proficiently use computer programs such as Microsoft Word and Excel.
Ability to see, hear, and speak effectively for job requirements; stand, sit, and walk for extended periods; and handle potentially aggressive behavior positively.
Effective verbal and written communication skills and the ability to work effectively with supervisors, consumers, coworkers, groups, other agencies, and the public.
Ability to plan and schedule work, implement directives without constant supervision, and perform tasks effectively and efficiently.
Professional appearance and conduct, tact, courtesy, good judgment, teamwork, and work behavior consistent with the Center’s values and policies.
Regular attendance, reliability, dependability, and promptness.
Willingness to learn and implement trauma-informed practices, including cultural sensitivity.

Responsibilities

Assess consumer needs through the discovery process using appropriate tools; complete Service Coordination Assessments annually or when status changes and complete PAS/HAB assessments as needed, annually or when status changes.
Update ICAP assessments every three years or when status changes, as needed; complete and renew IDRC assessments when needed and before expiration.
Develop and continually evaluate Person Directed Plans, including facilitating planning team meetings and counseling clients and families about service-facility placement options when appropriate.
Meet planning and documentation timelines, including faxing HCS plans to providers within 10 days of planning meetings, completing needed plan revisions within 10 days of notification, initiating provider-transfer requests within three days of notification, and submitting annual packets within 10 days of meetings.
Make face-to-face contacts with assigned consumers at the frequency specified in their PDPs and meet unit contact goals of 95% for A (51—face-to-face) and 100% for B (52—additional face-to-face or collateral contact).
Document delivery, satisfaction, and progress or lack of progress for waiver and non-waiver services at least once every 90 days.
Approve and coordinate consumers’ trust fund accounts when assigned.
Enter and final-approve service tickets and progress notes in the Electronic Health Record by Monday at 5 p.m. for the previous week, subject to any superseding Encounter Data deadline.
Carry a work cell phone and return office and work-cell calls by 5 p.m. the next business day; check email daily and respond by that deadline.
Notify the supervisor when out for the day or more than 15 minutes late, and maintain a calendar showing destinations and approximate return times.
Participate in the Random Moment Time Study and complete required training.
Drive to the five service counties as needed for job duties and travel outside the catchment area when required for training or exceptional cases.
Complete training and continuing education required to maintain competency and support cross-training and consistent program procedures.
Apply trauma-informed practices, including cultural sensitivity, and uphold ethical conduct, trustworthiness, integrity, cooperation, accountability, respect, and professional working relationships.
Maintain regular attendance, dependability, and promptness for the 8 a.m.–5 p.m. workday or agreed-upon hours; perform other duties as assigned.