D185 IDD Crisis Coordinator
River Edge Behavioral Health Center•Macon, GA
•Onsite
About The Position
The Crisis Coordinator provides operational, clinical, and regulatory coordination for Crisis Continuum Homes serving individuals with intellectual and developmental disabilities (IDD), including individuals with complex behavioral, psychiatric, and medical needs. The role oversees and coordinates four Community Residential Alternative (CRA) locations, ensuring services are person-centered, safe, properly documented, and compliant with Georgia DBHDD, Healthcare Facility Regulation (HFR), Medicaid waiver, and organizational requirements. The coordinator works with individuals, families and guardians, direct care staff, case managers, nurses, behavioral specialists, clinical providers, and organizational leadership, and participates in an after-hours/on-call rotation to provide guidance during crises.
Requirements
- Bachelor's degree in human services, Psychology, Social Work, Healthcare Administration, Rehabilitation, Behavioral Health, or a related field.
- Meet applicable DBHDD Developmental Disability Professional (DDP) requirements.
- Experience working with individuals with intellectual/developmental disabilities and/or complex behavioral, psychiatric, or medical needs.
- Experience with person-centered planning, ISP development or implementation, behavioral support, documentation, and service coordination.
- Demonstrated knowledge of Georgia DBHDD developmental disability services and applicable regulatory requirements.
Nice To Haves
- Master's degree.
- Experience in residential services, crisis services, behavioral health, developmental disability services, or another high-acuity human-services environment.
- Previous supervisory or leadership experience.
Responsibilities
- Align operations at all four residential locations with Georgia DBHDD policies, HFR standards, and federal waiver requirements.
- Translate DDP requirements into measurable outcomes, including service-plan completion, assessment timelines, and incident management.
- Conduct routine chart audits, address documentation deficiencies, implement corrective actions, and prepare programs for DBHDD quality reviews or state investigations.
- Verify daily care is consistent with authorized support levels and individual service plan (ISP) requirements.
- Facilitate person-centered ISP development, annual reviews, and addenda that reflect individual goals, strengths, and medical or behavioral risks.
- Supervise and conduct initial and ongoing comprehensive assessments of clinical, physical, and psychological needs.
- Convene and lead meetings with individuals, families, case managers, nurses, behavioral specialists, and external clinical providers.
- Provide cohesive leadership across four Crisis Continuum locations using CRA models.
- Develop, maintain, and participate in a structured 24/7 supervisor on-call rotation for crisis triage and emergency operational guidance.
- Supervise direct care staff, evaluate performance, validate competencies, manage emergency shift coverage, and address staffing vacancies.
- Communicate actionable updates among home staff, administrative leadership, and external stakeholders.
- Coordinate and monitor implementation of Positive Behavior Support (PBS) plans and proactive verbal de-escalation.
- Ensure timely and accurate behavioral data collection and analyze trends in trigger frequency, duration, and severity.
- Oversee safety protocols, enhanced staffing ratios, and restrictive safeguard regulations in intensive-acuity homes.
- Coordinate emergency medical or psychiatric evaluations, hospital step-down transitions, and multidisciplinary post-crisis case reviews.
- Enforce accurate progress notes and incident reports while safeguarding protected health information under HIPAA.
- Review, document, and escalate critical incidents through the state-mandated DBHDD reporting system.
- Advocate for client rights, choices, dignity, and independent community-living opportunities.
- Serve as the primary professional liaison for families, legal guardians, state case managers, and community healthcare entities.
- Assist leadership with workflows, specialized staffing grids, and clinical escalation matrices for new continuum homes.
- Update site-specific manuals to reflect changes in DBHDD operational or environmental expectations.
- Monitor site safety, clinical supply inventories, and environmental conditions to maintain clean, safe, therapeutic living spaces.
Benefits
- Health benefits
- Dental benefits
- Vision benefits
- Paid vacation
- Retirement plans
- Flexible spending accounts
- Short- and long-term disability coverage
- 11 paid holidays
- Voluntary life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
