Service Contracts Manager | Remote, USA

Optiv•Atlanta, GA

8d•Remote

About The Position

The Service Contracts Manager qualifies incoming Services contract requests and creates, edits, and maintains Statements of Work (SOWs) and related Services contracts. Serving as a subject matter expert for the SOW process, this role autonomously supports delivery of Services offerings to internal and external clients by assisting with the development of SOWs, Service Orders (SOs), Change Orders, and Task Orders. The manager drives quality assurance for outgoing services opportunities and mentors the Service Contracts Operations, Risk, & Execution (SCORE) team. The role works with third-party vendors and internal stakeholders, supports contracting and procurement practices, ensures transaction compliance, and maintains contract records and repositories. It also contributes to process improvement, documentation, training, and scalable policies and procedures. The position is remote in the USA, with occasional travel for on-site meetings or events and occasional overtime.

Requirements

Bachelor's degree in Communications, Business Administration, Supply Chain Management, Paralegal, or Pre-Law is required.
7–10 years of combined work experience.
At least 2–4 years in contracts, supply chain, procurement, supplier management, and/or asset management work.
Five years of professional work experience directly related to the role.
Four to seven years of professional writing experience.
Prior experience with Client Relationship Management (CRM) software.
Knowledge of Salesforce.com, Microsoft Office Suite, SharePoint, Adobe, and DocuSign.
Ability to work in a sales partnership setting.
Occasional travel for on-site meetings or events and occasional overtime.
Strong written and verbal English skills, as indicated by the professional writing requirement and stated language expectations.

Nice To Haves

Experience in the technical or information technology industry.

Responsibilities

Qualify incoming Services contract requests and create, edit, and maintain SOWs and related Services contracts.
Assist with developing SOWs, Service Orders, Change Orders, and Task Orders.
Drive quality assurance for outgoing services opportunities and conduct consistent, accurate SOW quality reviews.
Own relationships with third-party vendors, monitor deliverable quality, and address pricing deliverable needs.
Advise Optiv stakeholders on services-selling best practices and remove obstacles impeding team progress.
Research issues, report insights to leadership, and identify market, financial, legal, and partner requirements to develop suitable solutions.
Train and mentor others on SOW development and maintenance, quality standards, and processes; provide mentorship and peer review.
Participate in process improvement initiatives and work with leadership to enhance operating rhythms.
Assist with the design of documentation templates and processes, and independently develop scalable policies and procedures.
Ensure compliance with transaction regulations and terms, including price, acceptance, fee accruals, and payments.
Review Contract Vehicle quotes for accuracy before services purchases.
Coordinate with internal stakeholders to store required documentation and reference information in the CRM and Client Project Repository.
Compile contract information and direction for Legal to amend contracts as needed.
Build relationships with alliance partnerships and develop industry knowledge to identify expertise.
Manage Contract Vehicle databases and SharePoint sites containing contracts and eligible vendors.
Act as a liaison between internal and external contract stakeholders.
Perform other assigned duties and comply with all policies and standards.