Service Contracts Manager | Remote, USA

Optiv • Bozeman, MT

9d • Remote

About The Position

The Service Contracts Manager qualifies incoming Services contract requests and creates, edits, and maintains Statements of Work (SOWs) and related Services contracts. The role serves as a subject matter expert for the SOW process and autonomously supports delivery of Services offerings to internal and external clients by developing SOWs, Service Orders (SOs), Change Orders, and Task Orders. It also drives quality assurance for outgoing services opportunities and mentors the Service Contracts Operations, Risk, & Execution (SCORE) team.

The manager works with vendors and internal stakeholders to ensure the quality and accuracy of pricing deliverables, contracts, and related documentation. The role advises on services-selling best practices, researches issues and requirements, supports process improvement, and develops scalable policies and procedures. It also helps ensure compliance with transaction terms and maintains contract vehicle databases and related records.

Requirements

• Bachelor's degree in Communications, Business Administration, Supply Chain Management, Paralegal, or Pre-Law.
• 7–10 years of combined work experience.
• At least 2–4 years in contracts, supply chain, procurement, supplier management, and/or asset management work.
• Five years of professional work experience directly related to the role.
• 4–7 years of professional writing experience.
• Prior experience with Client Relationship Management (CRM) software.
• Knowledge of Salesforce.com, Microsoft Office Suite, SharePoint, Adobe, and DocuSign.
• Ability to work in a sales partnership setting.
• Excellent written and verbal English.
• Occasional travel for onsite meetings and events.
• Occasional overtime.

Nice To Haves

• Experience in the technical or information technology industry.

Responsibilities

• Own relationships with third-party vendors and monitor the quality of pricing deliverables.
• Demonstrate advanced proficiency with SOW development processes and toolsets, and adapt to new procedures.
• Partner with and advise Optiv stakeholders on services-selling best practices.
• Remove obstacles impeding team progress.
• Research issues, report insights to leadership, and identify market, financial, legal, and partner requirements to develop or adjust solutions.
• Apply contracting and procurement best practices and expertise in Optiv and vendor professional services.
• Train and mentor others in developing and maintaining SOWs and meeting quality standards and process requirements.
• Participate in process improvement initiatives and work with leadership to enhance operating rhythms.
• Perform consistent, accurate, and thoughtful SOW quality assurance.
• Assist with designing documentation templates and processes.
• Provide mentorship and peer review.
• Develop efficient, scalable policies and procedures independently.
• Ensure compliance with transaction regulations and terms, including pricing, acceptance, fee accruals, and payments.
• Review Contract Vehicle quotes for accuracy before services purchases.
• Coordinate with internal stakeholders to store required documentation and reference information in the CRM and Client Project Repository.
• Compile contract information and direction for Legal to amend contracts as needed.
• Build relationships with alliance partnerships.
• Develop and retain industry knowledge to identify expertise.
• Manage Contract Vehicle databases and SharePoint sites containing contracts and eligible vendor information.
• Liaise between internal and external contract stakeholders.
• Perform other duties as assigned and comply with policies and standards.

Benefits

• Inclusive company culture supported by Employee Resource Groups.
• Work/life balance.
• Professional training resources.
• Creative problem-solving and opportunities to tackle unique, complex projects.
• Volunteer opportunities through Optiv Chips In.
• Technology and resources to work productively remotely/from home, where applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior