Service Consultant
About The Position
As a Service Consultant, you are the link between customers and technicians, ensuring interactions reflect CarMax’s commitment to honesty, transparency, and exceptional service. You guide customers through the service and repair process before, during, and after work is completed, providing clear communication and personalized support while balancing technical details with a customer-first approach. The role involves welcoming customers, documenting concerns and creating repair orders, providing vehicle-status updates, explaining recommended repairs, reviewing completed work, preparing invoices, processing payments, and coordinating workflow. Consultants must follow CarMax Environmental, Health and Safety requirements and maintain a clean and orderly work area. The position is based at the Plano location listed in the posting. The hourly rate is $12.13–$18.57, and the position is eligible for commission.
Requirements
- Strong interpersonal and communication skills, with the ability to deliver outstanding customer service.
- Proficiency in telephone etiquette and active listening techniques.
- Ability to interpret and record data accurately, using intermediate computer skills.
- Comfort working collaboratively across departments in a high-energy environment.
- Flexibility to work varied shifts, including nights, weekends, and holidays.
- Commitment to standards and adherence to CarMax policies and procedures.
- Ability to stand or walk for extended periods and work in indoor and outdoor conditions.
Responsibilities
- Welcome and engage customers professionally and empathetically, providing a positive service experience from start to finish.
- Accurately document customer concerns and create detailed repair orders for technicians.
- Provide timely updates on vehicle status and meet communication commitments.
- Consult with customers about recommended repairs and clearly explain service details.
- Review completed work for accuracy and prepare invoices for billing.
- Process service payments and responsibly manage cash transactions.
- Coordinate workflow efficiently to maintain productivity in a fast-paced environment.
- Follow CarMax Environmental, Health and Safety requirements and maintain a clean and orderly work area.
Benefits
- Eligible full-time hourly or commissioned associates may accrue up to 48 hours of sick time per year.
- Eligible full-time hourly or commissioned associates receive between 80 and 200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service.
- Eligible full-time hourly or commissioned associates receive 8 hours of pay for each of 6 scheduled paid holidays per year, plus 1 floating holiday.
- Holiday Premium Pay may be available to eligible associates who work on a scheduled holiday due to business need.
- Full-time salaried associates receive paid time away with no specified limit as needed for sick leave, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
