Service Consultant

CarMax • Atlanta, GA

12d • $12 - $19

About The Position

As a Service Consultant, you are the trusted link between customers and technicians, ensuring interactions reflect CarMax’s commitment to honesty, transparency, and exceptional service. You guide customers through the service and repair process before, during, and after work is performed, providing clear communication and personalized support. The role balances technical details with a customer-first approach to create a seamless service experience.

The position is based at CarMax’s Roswell location in Georgia. It pays $12.13–$18.57 per hour and is eligible for commission. CarMax describes itself as the nation’s largest used-car retailer, with over 250 store locations and over 30,000 associates.

Requirements

• Strong interpersonal and communication skills, with a proven ability to deliver outstanding customer service.
• Proficiency in telephone etiquette and active listening techniques.
• Ability to interpret and record data accurately and use intermediate computer skills.
• Comfort working collaboratively across departments in a high-energy environment.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Commitment to standards and adherence to CarMax policies and procedures.
• Ability to stand or walk for extended periods and work in indoor and outdoor conditions.

Responsibilities

• Welcome and engage customers professionally and empathetically, supporting a positive service experience from start to finish.
• Accurately document customer concerns and create detailed repair orders for technicians.
• Provide timely vehicle-status updates and meet communication commitments.
• Consult with customers about recommended repairs and explain service details clearly.
• Review completed work for accuracy and prepare invoices for billing.
• Process service payments and responsibly manage cash transactions.
• Coordinate workflow efficiently to maintain productivity in a fast-paced environment.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean, orderly work area.

Benefits

• Up to 48 hours of sick time per year, accrued each pay period, for eligible full-time hourly or commissioned associates.
• Between 80 and 200 hours of vacation per year after a 90-day waiting period, depending on years of continuous service, for eligible full-time hourly or commissioned associates.
• Eight hours of pay for each of six paid scheduled holidays per year, plus one floating holiday, for eligible full-time hourly or commissioned associates.
• Holiday Premium Pay when eligible associates work on a scheduled holiday due to business need.
• Full-time salaried associates receive paid time away with no specified limit as needed for sick leave, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed