Service Consultant

CarMax • Memphis, TN

9d

About The Position

As a Service Consultant, you serve as the link between customers and technicians, supporting customers throughout the service and repair process. You provide clear communication and personalized support while reflecting CarMax’s commitment to honesty, transparency, and exceptional service. The role involves coordinating customer concerns and repair orders, communicating vehicle status, explaining recommended repairs, reviewing completed work, preparing invoices, and processing payments. You work collaboratively in a fast-paced environment and follow CarMax Environmental, Health and Safety requirements.

Requirements

• Strong interpersonal and communication skills and demonstrated ability to provide outstanding customer service.
• Proficiency in telephone etiquette and active listening techniques.
• Ability to interpret and record data accurately, with intermediate computer skills.
• Ability to collaborate across departments in a high-energy environment.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Commitment to standards and adherence to CarMax policies and procedures.
• Ability to stand or walk for extended periods and work indoors and outdoors.

Responsibilities

• Welcome and engage customers professionally and empathetically throughout the service experience.
• Document customer concerns accurately and create detailed repair orders for technicians.
• Provide timely vehicle-status updates and meet communication commitments.
• Consult with customers about recommended repairs and explain service details clearly.
• Review completed work for accuracy and prepare invoices for billing.
• Process service payments and manage cash transactions responsibly.
• Coordinate workflow to maintain productivity in a fast-paced environment.
• Follow CarMax Environmental, Health and Safety requirements and maintain a clean, orderly work area.

Benefits

• Eligible full-time hourly or commissioned associates can accrue up to 48 hours of sick time per year.
• Eligible full-time hourly or commissioned associates receive 80 to 200 hours of vacation per year after a 90-day waiting period, depending on years of continuous service.
• Eligible full-time hourly or commissioned associates receive eight hours of pay for each of six paid scheduled holidays per year, plus one floating holiday.
• Holiday Premium Pay is available to eligible associates who work on a scheduled holiday due to business need.
• Full-time salaried associates receive paid time away, with no specified limit, as needed for sick leave, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
• The position is eligible for commission.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed