Service Configuration Management Analyst

CACI International • Chantilly, VA

20h • $86,600 - $181,800 • Onsite

About The Position

CACI is seeking an experienced and highly motivated SIAM (Service Integration and Management) – Configuration Management Analyst to support the planning, design, and implementation of configuration management plans and standards. Candidate should have 3 or more years of service process experience in an ITSM environment.

Requirements

• Must hold active TS/SCI with Poly Required
• Degree or equivalent experience and minimum 3 years of related work experience
• Proficiency and understanding in ITIL framework concepts and practices
• Working knowledge of the Service Management workflows and ITSM processes
• Relevant experience as an ITSM Configuration Management Analyst in programs of similar scope, type, and complexity
• Good written and communication skills with the ability to clearly document and explain business processes

Nice To Haves

• ITIL certifications
• Familiarity with Tableau
• Service Now certifications

Responsibilities

• Supports the planning, design, and implementation of configuration management plans and standards
• Assist with the management and maintenance of the CMDB
• Assist in periodic verification and audit of CIs
• Assist asset management in defining a common naming convention and tagging standard for both assets and CIs
• Ensure mapping of services (logical service model) from the level of business services
• Ensure timely update of CI information
• Ensure CI relationship mapping is accurate and evaluated often
• Provide input for technology requirements relating to or impacting configuration management
• Utilize Service Now dashboards, tools, and techniques to report the status of the CMDB and CIs as needed
• Support measurement and reporting for weekly and monthly meetings
• Assist with research, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processes (CSI)
• Supports evaluations and quality assessments for proper implementation of processes to meet quality standards
• Supports and participates in TEMs and other requirements gathering work sessions
• Perform as a self-starter who manages end-to-end efforts working independently as well as within a team environment
• Deliver high-quality work and can adapt to new challenges, either on their own or as part of a team

Benefits

• flexible time off benefit
• robust learning resources
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree