Service Concierge

Victory Toyota of Canton•Canton, MI

3d•$75,000•Onsite

About The Position

Victory Toyota of Canton is a family-owned dealership and part of the Victory Automotive Group, with over 50 locations nationwide since 1997. We are committed to providing excellent opportunities for our employees and exceptional experiences for our customers. We are seeking a motivated and experienced Service Concierge to join our Customer Service Department. This role serves as the primary advocate for customer care by managing interactions to ensure outstanding service and fostering long-term customer loyalty. The Service Concierge will address customer concerns, coordinate with management and department leaders, and implement solutions that enhance customer satisfaction throughout their experience. Key responsibilities include scheduling follow-ups, adjusting transactions as needed, and facilitating reimbursements to maintain positive customer relationships.

Requirements

High school diploma or GED.
Strong commitment to embody company vision and exceed customer expectations.
Excellent interpersonal skills to build and maintain loyal customer relationships.
Proven written and verbal communication abilities.
Strategic thinker with ability to analyze performance metrics and identify trends.
Professional demeanor with strong work ethic and dependability.
Effective communication skills with management and colleagues.
Proficient in technology and customer communication tools.
Strong computer skills, including Microsoft Office.
Attention to detail and strong organizational skills.
Ability to multitask and adapt in a dynamic work environment.

Nice To Haves

Experience in the automotive industry is a plus.
Experience with elead CRM and Reynolds & Reynolds systems preferred.

Responsibilities

Manage customer experiences to achieve high satisfaction levels.
Effectively communicate to resolve issues related to sales and service visits.
Maintain a strong follow-up system to encourage repeat and referral business.
Develop and execute action plans to address customer concerns and serve as liaison between customers and internal departments.
Participate in department meetings to provide feedback focused on improving customer experience.
Provide backup support to ensure seamless customer service operations.
Perform additional duties as assigned to support team goals.