Service Concierge

C. Harper Auto Group • Belle Vernon, PA

12d

About The Position

Are you passionate about delivering exceptional customer service and ensuring a seamless automotive experience? The C. Harper Auto Group is looking for a dedicated and self-motivated Service Concierge to join our team. In this pivotal role, you’ll be the face of our customer service operations, helping clients navigate the service process by coordinating vehicle pick-ups, overseeing maintenance appointments, and ensuring timely vehicle returns. As a Service Concierge, you’ll play a key role in enhancing our customers' overall experience by delivering top-tier service with a smile. Why C. Harper Auto Group? For over 41 years, we’ve built a reputation for excellence in the automotive industry, serving as a trusted name across multiple brands including Chevrolet, Buick, GMC, Cadillac, Ford, Chrysler, Dodge, Jeep, Ram, KIA, and Honda. We take pride in our family-owned, community-centered approach to business. When you join C. Harper Auto Group, you become part of a supportive, inclusive work environment where your career can thrive.

Requirements

• Leadership Abilities: Proven ability to take initiative and lead tasks effectively.
• Customer Service Expertise: Strong interpersonal skills with a passion for delivering outstanding customer service.
• Positive Attitude: A can-do spirit with an outgoing, friendly personality.
• Education: High school diploma or equivalent required.
• Driving Skills: Confident driving various vehicle makes, models, and sizes.
• Reliability: Dependable and punctual, with reliable transportation to and from work.
• Driver's License: Valid driver’s license with a clean driving record.
• Communication Skills: Excellent verbal and written communication abilities.
• Attention to Detail: A meticulous approach to handling customer and employer information.
• Physical Stamina: Ability to spend most of the day driving and performing tasks related to vehicle preparation and transport.
• Adaptability: Thrive in a fast-paced environment with changing schedules and priorities.

Nice To Haves

• Technical Proficiency: Experience with Red Cap, Outlook, and Google Sheets is preferred.

Responsibilities

• Vehicle Transportation: Safely and professionally transport customer vehicles between their homes and our dealership.
• Customer Interaction: Create a positive, professional experience during vehicle pick-ups and drop-offs, ensuring customers feel valued.
• Technology Utilization: Use the Driver Q App to efficiently manage vehicle pick-ups and returns.
• Vehicle Preparation: Ensure that every vehicle is delivered in pristine condition by completing tasks such as washing, vacuuming, and performing final inspections.
• Accurate Documentation: Maintain precise records of all vehicle movements and services performed to ensure seamless coordination.
• Safety Compliance: Adhere to all traffic laws and dealership safety protocols to ensure the secure transportation of vehicles.
• Exceptional Customer Service: Address customer needs promptly and professionally to enhance satisfaction and loyalty.
• Team Collaboration: Work closely with the service team to coordinate vehicle pick-ups, deliveries, and assist with additional duties as required.

Benefits

• Competitive Compensation: We offer pay rates that exceed industry standards for customer service roles, with numerous opportunities for growth and advancement throughout your first year and beyond.
• Career Advancement: Our rapid promotional track rewards exceptional work ethic and performance. You can accelerate your career by taking advantage of growth opportunities.
• Comprehensive Insurance Coverage: Full medical, dental, and vision insurance options, including a no-cost medical plan for employees.
• 401(k) Plan: Secure your financial future with annual company contributions to your retirement plan.
• Paid Time Off: Enjoy pro-rated paid time off starting on your 91st day of employment.
• Short-Term Disability: Receive coverage at no cost, with additional options available through American Fidelity.
• Life Insurance: Complimentary life insurance with options to purchase additional coverage.
• Family-Oriented Culture: Be a part of a family-owned business that has been a staple in the community for over four decades. You’ll work in a supportive environment that feels like family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees