Service Concierge

San Francisco Honda Acura•San Francisco, CA

3d•$21•Onsite

About The Position

San Francisco Honda Acura has been part of the Victory Automotive Group family since 1997. As a family-owned and operated company with over 50 locations nationwide, we are committed to providing exceptional service to our employees and customers. We strive to meet and exceed customer expectations by delivering a pleasant, informative, and professional experience at all times. We are seeking an experienced and motivated Service Concierge to join our Customer Service Department. The Service Concierge acts as the Chief Customer Care Advocate, ensuring a superior customer experience before, during, and after visits to our dealership. This role focuses on fostering customer loyalty and supporting business growth through effective communication and follow-up.

Requirements

High school diploma or GED required.
Demonstrated commitment to embodying company vision and exceeding customer expectations daily.
Strong interpersonal skills with the ability to build and maintain customer loyalty.
Excellent written and verbal communication skills.
Ability to analyze performance metrics and identify trends.
Outgoing, professional, dependable, and positive attitude.
Effective communication skills for collaboration with management and coworkers.
Technologically adept with proficiency in using customer communication platforms.
Strong computer skills including Microsoft Office.
Attention to detail and strong organizational skills.
Professional appearance and demeanor.
Ability to multitask and adapt in a fast-paced environment.

Nice To Haves

Knowledge of the automotive industry is a plus.
Familiarity with elead CRM and Reynolds & Reynolds software is preferred.

Responsibilities

Manage customer experiences by addressing concerns and facilitating solutions to achieve high customer satisfaction.
Maintain consistent communication with customers to prevent and resolve issues related to sales or service visits.
Develop and maintain a structured follow-up system to encourage repeat and referral business.
Create and implement action plans to resolve problems, acting as a liaison between customers and relevant departments.
Participate in department meetings and provide feedback related to customer experience and service improvements.
Provide backup support as needed to ensure seamless customer interactions.
Perform additional duties as assigned to support department goals.