Service Concierge

Kastner Honda•Napa, CA

3d•$21•Onsite

About The Position

Kastner Honda is part of Victory Automotive Group, a family-owned and operated dealership network since 1997 with over 40 locations across the United States. We are committed to providing exceptional customer service and creating a positive, professional work environment for our employees and customers. Position Overview We are seeking an experienced and energetic Service Concierge to join our Customer Service Department. This role acts as the Chief Customer Care Advocate, ensuring every customer interaction is handled with the highest level of care. The Service Concierge will work closely with customers before, during, and after their visits to promote loyalty and satisfaction, helping to drive business growth. Job Details Salary: From $21 an hour Job Type: Full Time Location: Napa, CA 94559

Requirements

High school diploma or GED.
Availability to work Tuesday through Sunday.
Strong commitment to embodying the company vision and exceeding customer expectations daily.
Proven interpersonal skills to foster and maintain a loyal customer base.
Excellent verbal and written communication skills.
Ability to think strategically and analyze performance metrics.
Outgoing, professional, and dependable personality with a strong work ethic.
Effective communication skills with management and teammates.
Technologically proficient with strong computer and internet skills, including Microsoft Office.
Strong attention to detail and organizational skills.
Professional appearance and demeanor.
Ability to multitask and adapt in a dynamic work environment.

Nice To Haves

Bilingual abilities preferred.
Familiarity with the automotive industry is a plus.
Experience with elead CRM system and Reynolds & Reynolds software is beneficial.

Responsibilities

Manage customer experience by addressing concerns and facilitating solutions to ensure satisfaction.
Maintain strong communication with customers to resolve issues before, during, and after vehicle sales or service visits.
Schedule follow-up calls with new and returning vehicle purchasers and service customers to encourage repeat business and referrals.
Develop and implement action plans to resolve problems, acting as a liaison between customers and the appropriate departments.
Attend department meetings and provide feedback to improve customer experience.
Provide backup support across the department to ensure seamless customer service at all times.
Adjust transactions and provide reimbursements when necessary to increase customer retention.
Perform additional duties as assigned to support the team and dealership goals.