Service Concierge

Luxury Automotive Group•Atlanta, GA

2d•Onsite

About The Position

RBM of Atlanta is hiring a Service Concierge Receptionist to help ensure clients have an exceptional experience when visiting for service. The role maintains the dealership’s customer-service standards by treating clients with care and professionalism, answering questions, and guiding them through the service appointment process while following business policies and procedures. The Service Concierge is part of the team coordinating clients with the right people at the right time. The position includes greeting clients, coordinating service check-in and check-out, managing the waiting area, handling courtesy-car paperwork and inspections, and communicating client concerns to management and other departments. The work takes place inside, outside, and in a shop environment near moving vehicles. RBM of Atlanta is a privately owned Mercedes-Benz dealership, an Equal Opportunity Employer, and maintains a drug-free workforce.

Requirements

High school diploma or equivalent.
Authorized to work in the USA for any employer.
Previous experience in a similar role with similar responsibilities.
Basic communication and problem-solving skills.
Basic mathematical skills using American units of measure.
Complete RBM’s pre-employment screening process, including a full employment application and satisfactory criminal, credit, and driving-record checks where applicable, as well as in-person interviews and other inquiries.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

Warmly greet and welcome clients and other guests to the dealership.
Check in clients for service appointments and ensure they do not wait too long to speak with an advisor.
Manage the waiting area and its amenities.
Listen to clients, interpret their needs and body language, exceed expectations, solve problems, and de-escalate issues.
Record details of inquiries, comments, and complaints.
Proactively communicate potential issues to management and other departments to support a positive customer experience.
Generate courtesy-car loaner agreements, explain terms, collect required documentation, and complete vehicle inspections.
Check out clients picking up vehicles from service, collect payment, complete courtesy-car returns, and connect clients with an advisor or manager when they have questions.
Follow company policies, departmental best practices, and procedures.
Perform other duties as assigned.

Benefits

Competitive compensation.
Paid holidays, sick time, and vacations; paid time off accrues from the first day of work.
Dealership closed on Sundays.
Weekly pay by direct deposit.
Comprehensive insurance and retirement benefits available.
Medical and dental coverage.
Company contribution to a Health Savings Account for eligible HDHP participants.
Long-term and short-term disability insurance.
$25,000 company-paid life insurance for full-time employees, with additional coverage available.
401(k) retirement plan with company match.
Paid training and certification.
Opportunities to advance within the dealership.
On-site parking.
Employee discounts for parts, service, detail, and vehicle purchases.